Job Description The ideal candidate is a self-starter who thrives in a fast-paced operational environment, takes ownership of network incidents, and can independently manage network monitoring, troubleshooting, and restoration activities. This individual is comfortable working off-hours schedules, collaborating across engineering organizations, and contributing to a growing, high-visibility team focused on proactive network operations and service reliability.

Daily Activities:

•  Monitor network performance across the Midwest market and respond to emerging network issues in real time.
•  Investigate alarms, service degradations, and outages using Nokia OSS and other network management platforms.
•  Perform troubleshooting, corrective actions, and site recovery efforts to maintain network availability and reliability.
•  Support remote software pushes, network updates, and operational maintenance activities.
•  Work independently to prioritize incidents, drive resolution activities, and communicate status updates to leadership and stakeholders.
•  Participate in swing-shift, weekend, and on-call support activities as required We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  Strong understanding of RF engineering principles and wireless network operations
•  Hands-on experience with Nokia OSS platforms
•  Experience performing site restoration, fault management, and network troubleshooting.
•  Ability to independently monitor, diagnose, and resolve network issues with minimal supervision.
•  Experience with T-Mobile network tools and operational processes.
•  Field Operations background supporting wireless network infrastructure.
•  Experience working in a NOC, operations center, or critical response environment