Robotics Service Technician (US traveling / field service)

Robotics Service Technician (US traveling / field service) Cincinnati, OH Job Details Full-time $65,000 - $70,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Life insurance Referral program Retirement plan Qualifications Interpersonal skills Customer service Driver's License Electrical experience Bachelor's degree Attention to detail Training Adult learning Adult education Full Job Description Are you ready to embark on an extraordinary journey into the realm of robotics and AI? We are seeking a highly motivated and technically skilled Robotics Service Technician to join our dynamic field service team. This role partners with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States (by driving and flying) to customer sites along with communicating through emails, phone calls, and virtual meetings. Our Service Technicians liaise between our internal teams and our clients to develop the best solution for all parties while documenting pertinent details for customer recordkeeping to support the decided-upon resolutions. This is an individual contributor role reporting to our US Service Manager. Qualified candidates residing in the Cincinnati & Dayton areas will be considered first.

ESSENTIAL RESPONSIBILITIES

(not exhaustive) Traveling to customer sites regularly as well as providing remote technical customer support Working from residential office when not traveling Providing technical support for onsite sales trials, demonstrations, and deployments Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration Training and certifying customers in use of robots Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers Collaborating with the internal Engineering teams for troubleshooting and resolution Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction

MINIMUM REQUIREMENTS

Bachelor's Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study 2+ years of working experience in electrical, electronic, or mechanical fields 1+ years of professional experience performing customer service in-person and/or remotely Previous working experience leading adult training Ability to regularly travel throughout North America (80%+) Ability to lift 60 pounds on a regular basis Holds a valid Driver's License Has an insured reliable vehicle (to travel to local customer sites) Currently authorized to work in the United States for any employer Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records

PREFERRED QUALIFICATIONS

Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams Prior experience in technical sales and/or technical after-sales support Proven work history of creating strong business relationships Strong verbal and written communication skills Resourceful and creative problem-solver Able to work successfully independently as well as part of an agile team Eager to learn with a customer-centric approach Detail oriented and high organizational skills Join us and become part of an exceptional team that dares to challenge conventions, embraces innovation, and unleashes full potential. LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.

Job Type:

Full-time Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): Do you have a Bachelor's Degree in the robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study? How many years of working experience do you currently have in the electrical, electronic, and/or mechanical fields? Do you have the ability to lift 60 pounds on a regular basis? Do you currently own an insured reliable vehicle? Do you currently reside in either the Cincinnati or Dayton areas? Are your annual salary expectations within $65,000 - $70,000? Are you willing to undergo background checks, in accordance with local and federal laws/regulations?

Experience:

Customer service: 1 year (Required) leading adult training: 1 year (Preferred)

License/Certification:

drivers license (Required) Willingness to travel: 75% (Required)

Work Location:

Remote