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Job Description
Product Quality Customer Survey Specialist Stellantis - 3.9 Auburn Hills, MI Job Details 1 day ago Benefits Career development plan Qualifications Performance dashboard reports Data integrity assurance Dashboard development Web-based survey tools Data analysis reporting Tooling Market research surveys Competitive analysis Customer satisfaction tracking Strategy Development (Quality assurance practices) Dashboard creation support Reporting and dashboarding tools Quality reports Quality control data reporting Data quality management GDPR compliance expertise Collaboration with product development teams Team training Digital survey tools Collaboration with manufacturing teams Survey research IT Process improvement planning Data accuracy checks Customer satisfaction improvement Benchmarking Senior level Legal compliance Project leadership Project stakeholder communication
Full Job Description Job ID:
2019265
Career Area:
Quality Position Type:
Salaried Location:
Headquarters & Technology Center - Auburn Hills 48326,
US Date Posted:
June 18, 2026
Brand:
FCA Group Position Overview Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs. This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization. Key Responsibilities Customer Survey Management & Analysis Lead the strategy and execution of global product quality surveys for customers and suppliers. Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning. Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders. Ensure data accuracy, reliability, and compliance (including GDPR requirements). Insight Generation & Improvement Action Tracking Provide clear and actionable insights from survey results to support quality improvement initiatives. Ensure critical issues are supported with robust action plans and monitored to closure. Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions. Drive prioritization of quality actions based on customer feedback and benchmarking insights. Quality Target Definition & Governance Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules. Contribute to the annual global quality target setting process across brands and regions. Support validation of targets with regional quality leaders and manage escalation processes when required. Ensure transparency and clarity in target-setting methodologies. Stakeholder Engagement & Cross-Functional Support Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams. Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making. Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes. Systems & Process Improvement Contribute to the development and enhancement of survey tools, reporting systems, and dashboards. Lead or support IT-related initiatives to improve accessibility and usability of survey data. Drive continuous improvement of survey methodologies and operational standards. EOE/Disability/Veteran At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Our benefits reflects the
STELLANTIS
commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life. As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired. We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.
