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Product Quality Customer Survey Specialist
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Stellantis
Lake Angelus, MI (In Person)
Full-Time
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Job Description
Position OverviewStellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.
This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.
Key ResponsibilitiesCustomer Survey Management & AnalysisLead the strategy and execution of global product quality surveys for customers and suppliers.
Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
Ensure data accuracy, reliability, and compliance (including GDPR requirements).Insight Generation & Improvement Action TrackingProvide clear and actionable insights from survey results to support quality improvement initiatives.
Ensure critical issues are supported with robust action plans and monitored to closure.
Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
Drive prioritization of quality actions based on customer feedback and benchmarking insights.
Quality Target Definition & GovernanceDefine customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
Contribute to the annual global quality target setting process across brands and regions.
Support validation of targets with regional quality leaders and manage escalation processes when required.
Ensure transparency and clarity in target-setting methodologies.
Stakeholder Engagement & Cross-Functional SupportAct as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
Systems & Process ImprovementContribute to the development and enhancement of survey tools, reporting systems, and dashboards.
Lead or support IT-related initiatives to improve accessibility and usability of survey data.
Drive continuous improvement of survey methodologies and operational standards. Basic QualificationsBachelor's degree in Engineering, Data Analytics, Business, or related fieldMinimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data AnalyticsStrong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI)Experience working with customer satisfaction surveys or similar data-driven insights processesFluent English (written and spoken)Preferred QualificationsMaster's degree in Engineering, Data Science, or a related disciplineExperience in automotive quality, customer experience (CX), or benchmarking analysisFamiliarity with survey design, statistical analysis, and correlation modelingExperience working in a global, cross-functional environmentKnowledge of GDPR and data governance principlesStrong presentation skills with the ability to influence senior stakeholdersExperience leading digital/IT tool improvements or analytics platform developmentPosition OverviewStellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.
This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.
Key ResponsibilitiesCustomer Survey Management & AnalysisLead the strategy and execution of global product quality surveys for customers and suppliers.
Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
Ensure data accuracy, reliability, and compliance (including GDPR requirements).Insight Generation & Improvement Action TrackingProvide clear and actionable insights from survey results to support quality improvement initiatives.
Ensure critical issues are supported with robust action plans and monitored to closure.
Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
Drive prioritization of quality actions based on customer feedback and benchmarking insights.
Quality Target Definition & GovernanceDefine customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
Contribute to the annual global quality target setting process across brands and regions.
Support validation of targets with regional quality leaders and manage escalation processes when required.
Ensure transparency and clarity in target-setting methodologies.
Stakeholder Engagement & Cross-Functional SupportAct as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
Systems & Process ImprovementContribute to the development and enhancement of survey tools, reporting systems, and dashboards.
Lead or support IT-related initiatives to improve accessibility and usability of... For full info follow application link. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.
Key ResponsibilitiesCustomer Survey Management & AnalysisLead the strategy and execution of global product quality surveys for customers and suppliers.
Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
Ensure data accuracy, reliability, and compliance (including GDPR requirements).Insight Generation & Improvement Action TrackingProvide clear and actionable insights from survey results to support quality improvement initiatives.
Ensure critical issues are supported with robust action plans and monitored to closure.
Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
Drive prioritization of quality actions based on customer feedback and benchmarking insights.
Quality Target Definition & GovernanceDefine customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
Contribute to the annual global quality target setting process across brands and regions.
Support validation of targets with regional quality leaders and manage escalation processes when required.
Ensure transparency and clarity in target-setting methodologies.
Stakeholder Engagement & Cross-Functional SupportAct as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
Systems & Process ImprovementContribute to the development and enhancement of survey tools, reporting systems, and dashboards.
Lead or support IT-related initiatives to improve accessibility and usability of survey data.
Drive continuous improvement of survey methodologies and operational standards. Basic QualificationsBachelor's degree in Engineering, Data Analytics, Business, or related fieldMinimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data AnalyticsStrong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI)Experience working with customer satisfaction surveys or similar data-driven insights processesFluent English (written and spoken)Preferred QualificationsMaster's degree in Engineering, Data Science, or a related disciplineExperience in automotive quality, customer experience (CX), or benchmarking analysisFamiliarity with survey design, statistical analysis, and correlation modelingExperience working in a global, cross-functional environmentKnowledge of GDPR and data governance principlesStrong presentation skills with the ability to influence senior stakeholdersExperience leading digital/IT tool improvements or analytics platform developmentPosition OverviewStellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.
This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.
Key ResponsibilitiesCustomer Survey Management & AnalysisLead the strategy and execution of global product quality surveys for customers and suppliers.
Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
Ensure data accuracy, reliability, and compliance (including GDPR requirements).Insight Generation & Improvement Action TrackingProvide clear and actionable insights from survey results to support quality improvement initiatives.
Ensure critical issues are supported with robust action plans and monitored to closure.
Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
Drive prioritization of quality actions based on customer feedback and benchmarking insights.
Quality Target Definition & GovernanceDefine customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
Contribute to the annual global quality target setting process across brands and regions.
Support validation of targets with regional quality leaders and manage escalation processes when required.
Ensure transparency and clarity in target-setting methodologies.
Stakeholder Engagement & Cross-Functional SupportAct as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
Systems & Process ImprovementContribute to the development and enhancement of survey tools, reporting systems, and dashboards.
Lead or support IT-related initiatives to improve accessibility and usability of... For full info follow application link. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.