Quality Complaint Specialist

Description

• Lead quality investigations related to in-the-market defects to identify root cause and implement corrective actions and preventative actions.
• Collaborate with cross-functional teams to investigate failure modes and execute impact assessments to ensure appropriate countermeasures are developed and launched.
• Interface with customers and suppliers to address non-conformances identified during manufacturing.
• Lead process improvement initiatives utilizing Statistical Process Control (SPC) and Six Sigma methodology such as 5S, Value Stream Mapping, Control Plans, PFEMA, and Process Mapping.
• Lead Manufacturing Quality Assurance aspects of process control, initiating projects to ensure that targeted process flows are effective and achieves operational requirements, and provide guidance to SME's on root cause and corrective action (RCCA) activities.
• Recommend process improvements to management and execute to ensure consistent implementation of internal requirements and external regulations and standards.
• Provide status reporting regarding manufacturing processes deliverable, dependencies, risks and issues, communicating across teams and management.
• Advise manufacturing and quality teams on the implementation of international standards (ISO 9001, regulatory standards, etc.) as they relate to manufacturing of product and Good Documentation Practices (GDP).
• Participate in the investigations and dispositions of product, non-conformances and changes, CARs and MRB.
• Generate and maintain procedures, work instructions and forms, as necessary to ensure standardization of practices across SaniSure.
• Implement required changes to existing training programs and assist in training staff members.
• Perform other tasks as assigned.

Skills Quality engineering, Quality assurance, iso 13485, technical documentation, asq certified, asq certification, asq, capa, complaints, change control, root cause analysis, medical device, pharmaceutical, biotechnology, biotech, 21 CFR Top Skills Details Quality engineering,Quality assurance,iso 13485,technical documentation,asq certified,asq certification,asq,capa,complaints,change control,root cause analysis,medical device,pharmaceutical,biotechnology,biotech,21 CFR Additional Skills & Qualifications

• Bachelor's degree in Business, Sciences or Engineering
• 5+ years of experience in quality operations within a biotechnology or pharmaceutical manufacturing facility.
• 5+ years of experience with technical documentation for complex activities in the areas of the Quality System that includes corrective actions, change control, quality audits and validation of manufacturing processes, or product development in a pharmaceutical or medical device environment.
• Strong understanding of global pharmaceutical and biotechnology product regulations with ISO 9001 and/or 13485:2003 and 21 CFR Parts 210 and 211 and/or Part 820.
• Able to drive continuous improvement through collaboration and consensus building.
• Proficient problem-solving skills using continuous improvement tools; certification desired in ASQ, Green Belt, Lean, or equivalent.
• Demonstrated proficiency in multiple quality systems including exception management, change control, document control, product release, etc. with strong decision-making skills utilizing risk management.
• Quality System Knowledge (e.

g.

ISO 9001, ISO 13485

).

• Advanced skills with MS Office software are preferred.
• Able to lead change environment across multiple sites and customers globally.
• Able to communicate effectively, verbally and in writing, and demonstrate good interpersonal skills interdepartmentally and with external vendors, contractors, and customers.

Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Camarillo, CA. Pay and Benefits The pay range for this position is $90000.00 - $110000.00/yr. Medical, dental, 401k, sick pay, pto, Workplace Type This is a fully onsite position in Camarillo,CA. Application Deadline This position is anticipated to close on Apr 15, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.