Job Summary We are seeking a dynamic and highly organized Subject Matter Expert (ISO) to join our team to provide support to the US Department of State's Passport HQ. This vital role helps strengthen CA/PPT's quality management practices by improving processes, documentation, and consistency across program activities. Responsibilities include reviewing procedures and work products, identifying opportunities to improve efficiency and quality, analyzing process issues, recommending corrective actions, and supporting compliance with applicable standards. This role also helps teams apply practical quality management techniques, maintain clear and reliable documentation, and build a culture of continuous learning and improvement that supports dependable mission delivery. Responsibilities Support the application of ISO-based quality management practices across CA/PPT program activities. Review processes, procedures, documentation, and work products for quality, consistency, and alignment with applicable standards. Identify process inefficiencies, quality issues, and opportunities for continuous improvement. Analyze performance information and recommend corrective actions and process improvements. Support the development, implementation, and maintenance of quality management procedures and documentation. Help ensure program processes promote information integrity, transparency, continuity, accessibility, and security. Support root cause analysis of performance issues and document lessons learned. Contribute to quality reporting and recommendations for improving program and project outcomes. Coordinate with program teams and stakeholders to support consistent implementation of approved practices. Qualifications At least ten (10) years of experience A Masters Degree in a relevant field or 16 years experience ISO credentials - Lean 6 Sigma Knowledge of quality management practices and process improvement principles. Familiarity with ISO-based quality management approaches, including documentation, recordkeeping, and continual improvement. Ability to review procedures and work products, identify quality issues, and recommend corrective actions. Ability to analyze processes, document findings, and support root cause analysis. Ability to support quality assurance planning, performance monitoring, and continuous improvement. Strong analytical, documentation, and communication skills.

Proficiency with applicable Microsoft Office applications and reporting tools. Active SECRET clearance. Join us to be part of a vibrant team where your organizational talents make a real difference! We value energetic individuals who are eager to contribute their skills in a supportive environment that fosters growth and excellence.

SEBA Professional Services, LLC is an equal opportunity employer.

Pay:

$120,000.00 - $140,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Education:

Bachelor's (Required) Security clearance: Secret (Required)

Work Location:

In person