Subject Matter Expert (ISO) Department of State - Bureau of Consular Affairs, Passport Services Directorate (CA/PPT)
Clearance Required:
Active Secret Clearance Salary Range:
$120,000 - $140,000 annually About the Opportunity We are seeking an experienced Subject Matter Expert (ISO) to support the Department of State's Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). This key role focuses on strengthening quality management practices, improving operational processes, and ensuring consistency across program activities. The ideal candidate will bring extensive experience in quality management, process improvement, and ISO-based methodologies. Working closely with program leadership and stakeholders, the Subject Matter Expert will help drive continuous improvement initiatives, enhance operational efficiency, and support the delivery of high-quality services that advance CA/PPT's mission. Key Responsibilities As the Subject Matter Expert (ISO), you will: Support the implementation and application of ISO-based quality management practices across CA/PPT program activities. Review processes, procedures, documentation, and work products to ensure quality, consistency, and compliance with applicable standards. Identify process inefficiencies, quality concerns, and opportunities for continuous improvement. Analyze performance data and operational trends to recommend corrective actions and process enhancements. Support the development, implementation, and maintenance of quality management procedures, standards, and documentation. Help ensure program processes promote information integrity, transparency, continuity, accessibility, and security. Conduct and support root cause analyses to identify underlying issues and recommend sustainable solutions. Document lessons learned and best practices to support organizational knowledge management. Contribute to quality reporting, performance assessments, and recommendations to improve program and project outcomes. Collaborate with program teams, stakeholders, and leadership to ensure consistent implementation of approved quality practices. Promote a culture of continuous learning, quality improvement, and operational excellence. Required Qualifications Education & Experience Master's Degree in Quality Management, Business Administration, Organizational Development, Engineering, Information Systems, or a related field. OR Bachelor's Degree with at least 16 years of relevant professional experience. Minimum 10 years of experience supporting quality management, process improvement, compliance, or related functions. Certifications One or more of the following certifications is highly desirable: ISO Quality Management certification Lean Six Sigma Green Belt, Black Belt, or Master Black Belt Other recognized quality assurance, process improvement, or continuous improvement certifications Knowledge, Skills & Abilities Strong knowledge of quality management principles, methodologies, and process improvement practices. Familiarity with ISO-based quality management systems, including documentation control, records management, audits, corrective actions, and continual improvement. Ability to review procedures, policies, deliverables, and work products to identify quality concerns and improvement opportunities. Experience conducting process analyses, documenting findings, and supporting root cause investigations. Ability to develop recommendations and implement corrective and preventive actions. Experience supporting quality assurance planning, performance monitoring, and continuous improvement initiatives. Strong analytical, organizational, documentation, and problem-solving skills. Excellent written and verbal communication skills with the ability to present findings and recommendations to leadership and stakeholders. Ability to work collaboratively across multiple teams and functional areas. Technical Requirements Proficiency with Microsoft Office applications and business reporting tools, including: Outlook Teams Word Excel PowerPoint Visio Power BI Security Clearance Active Secret Clearance required.
Pay:
$120,000.00 - $140,000.00 per year Application Question(s): The salary range for this position is $120K-$140K/yearly. What is your desired salary range?
Education:
Master's (Preferred)
Experience:
Power BI:
1 year (Preferred)
Visio:
1 year (Preferred) supporting quality management, process improvement: 10 years (Preferred) Compliance management: 10 years (Preferred)
License/Certification:
ISO Quality Management (Preferred) Lean Six Sigma Green Belt, Black Belt, or Master Black Belt (Preferred) Security clearance: Secret (Preferred)
