Quality Manager

Description The Quality Manager will work to improve internal and external processes, practices, and products to provide the best customer experience. Lead all quality planning, quality assurance, and quality control activities across the organization Develop new processes and corrective actions in a non‑standardized environment; build structure where it does not yet exist Serve as escalation point for customer issues coming from the Technical Support Team Manage 3 technical support representatives (direct) and 12 quality technicians + 1 weld engineer (indirect) Implement, maintain, and improve the Quality Management System Establish, track, and improve KPIs for Quality and Technical Support teams Expand quantitative and qualitative product quality metrics Lead quality action team meetings and drive continuous improvement Collaborate with the Learning Center to develop quality‑related skill development plans Work with operations to maintain lineside quality boards Analyze complex manufacturing data in a high‑volume, low‑mix, fully custom production environment Work internally and externally with customers, engineering, and operations to resolve escalated issues Skills Quality engineering, manufacturing engineering, process improvement Top Skills Details Quality engineering,manufacturing engineering,process improvement Additional Skills & Qualifications Must‑

Have:

Bachelor's degree in engineering or BS equivalent with emphasis on quality management 5+ years of experience in a quality organization Strong data analysis capability and comfort with complex manufacturing data Experience developing processes from scratch (not just modifying existing ISO‑based systems) Ability to work directly with customers on escalated technical issues Leadership or team‑lead experience; ready to step into a management role Excellent communication, teamwork, and collaboration skills Proficiency with MS Office, Office 365, and Teams Ability to manage multiple duties and deadlines in a fast‑moving environment Willingness to travel up to ~25% Nice‑to‑

Have:

Experience in durable goods manufacturing Experience with ISO 9001 or other structured quality systems (even if not fully implemented) Customer‑facing experience in technical or engineering environments Strong continuous improvement mindset for both processes and people Ability to support warranty workflows and technical support operations Experience working in custom, high‑complexity manufacturing environments Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Manchester, IA. Pay and Benefits The pay range for this position is $100000.00 - $125000.00/yr. A fulfilling career with the ability to contribute to an industry leader A comprehensive suite of benefits Competitive salary commensurate with experience A generous 401k match Workplace Type This is a fully onsite position in Manchester,IA. Application Deadline This position is anticipated to close on May 17, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.