Senior Field Quality & Reliability Engineer

at Rivian Automotive, LLC in Normal, Illinois, United States Job Description About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Field Quality and Reliability Engineer is responsible for driving the highest quality and reliability standards for our commercial vehicle platform. This role will achieve this by leveraging and interpreting data derived from the product's use in the field. This role involves developing and implementing quality control systems, driving continuous improvement initiatives, and utilizing problem-solving methodologies to meet rigorous company and industry standards. The engineer will analyze data, conduct inspections, manage systematic concerns, and collaborate cross-functionally to define and execute changes that increase product quality, production conformity, and overall business productivity. Responsibilities Monitor field performance metrics, proactively identify and escalate emerging high-impact issues using warranty data for early resolution. Drive timely root cause analysis and resolution by engaging and holding cross-functional teams accountable with data driven approach to ensure root cause is identified and resolved Problem solving by using techniques like 8D, 3-Way 5-Whys Creating detailed documentation for review with customers Support business cases and present information to leadership for customer satisfaction campaigns and Field Service Actions (FSA) decisions. Implement continuous improvement by driving lessons learned into relevant processes Develop and track data-driven metrics for issue monitoring and corrective action effectiveness. Create innovative tools and processes to enhance efficiency and scalability. Support issue triage and resolution for warranty claims driving improvements on our field performance metrics Qualifications Excellent communication and interpersonal skills Ability to work efficiently and effectively under pressure and with a high workload. Basic SQL/Python coding experience Understanding of Fundamentals of Reliability (Weibulls, Nevada Charts) Demonstrated project management skills Strong problem-solving skills using 8D, 3-Way 5-Whys or similar method problem solving experience Strong Data analysis skills that includes standard quantitative methods and statistical process controls Proficiency on DFMEA, PFMEA, Control Plans, APQP and 6 Sigma greenbelt or blackbelt desired/good to have 2+ years' experience in a quality manufacturing environment. Bachelor's degree in Engineering with 5+ years of experience or Master's degree in engineering discipline and 2+ years experience Pay Disclosure The salary range for this role is $135,100 - $168,900 for California based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The salary range for this role is $123,400 - $154,200 for Illinois based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and... For full info follow application link. Equal Opportnity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com. To view full details and how to apply, please login or create a Job Seeker account