Customer Quality Engineer

Description The Role:

The Customer Quality Engineer serves as the primary voice of the customer within the engine plant, ensuring that every engine produced meets world-class quality standards and supports achievement of warranty performance targets. This role works closely with Program Teams, Product Engineering Teams, and cross-functional plant personnel to identify early warranty trends, drive robust problem solving, and protect the customer experience. What You'll Do (Responsibilities): Perform early issue identification, tracking and resolution to ensure segment leadership Provide clear and timely communication to Quality management relative to quality issues Work with the product team to identify and gather critical status updates for Quality reviews Facilitate Quality Review meetings and integrity of presentation materials Facilitate Program team Warranty Deep Dive / Problem Resolution Tracking System (PRTS) reviews / Continuous Product Improvement Team (CPIT) meetings Provide detailed analysis on every issue to champions for resolution and proactively approach issues on warranty claims Analyze, project and track warranty and customer survey information Support engine / transmission exchange programs and teardowns Support Quality Deep Dives / Sector Reviews / Quality Councils Create and foster relationships across multiple functions and regions Collaborate with program team organization to ensure warranty targets are achieved Your Skills & Abilities (Required Qualifications): Bachelor's Degree in an engineering discipline or equivalent relevant work experience 5+ years of experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality High level of oral and written communication & presentation skills, along with Microsoft office Suite proficiency (MS Word, PowerPoint, Excel) Must be able to work on a rotating/flexible shift (1st, 2nd or 3rd), as well as overtime and weekends, as needed What Will Give You A Competitive Edge (Preferred Qualifications): Red X certification with demonstrated application to complex quality, warranty, or field performance issues Hands-on experience with engineering/manufacturing and quality systems such as TeamCenter, FlexNet, Qstat/QDAP, and

PRTS/JIRA

for data analysis and issue tracking Proficient in GD&T, with the ability to interpret and apply geometric tolerancing to engine or powertrain components Direct experience in engine manufacturing and/or performance, including exposure to assembly, testing, teardown, or root-cause analysis Demonstrated ability to analyze and interpret warranty, field performance, or customer satisfaction data to identify trends and drive corrective actions GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources . Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire . Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.

Accommodations@GM.com or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.