Quality Engineer, Bespoke

Joseph Jeup, incorporated within the RH ecosystem, brings to life the most compelling, thoughtfully designed and exquisitely crafted home furnishings. Our passion for the craft ignites a new generation of artisans and craftspeople restoring the tradition of excellence synonymous with made in America. RH is seeking a Quality Engineer to join the Joseph Jeup operations team, upholding our uncompromising standards of excellence across product development and production. This role ensures quality at every stage -from supplier qualification, through craft, and final delivery while leveraging close partnerships with internal teams and external vendors. The position is based at our Grand Rapids, MI facility.

YOUR RESPONSIBILITIES

Define and continuously refine Quality Acceptance Standards and Operator Standard Work to ensure consistent execution Lead root cause analysis of defects, failures, and aesthetic inconsistencies using structured problem-solving methodologies Apply established standards and procedures to make clear decisions on escalated quality issues Evaluate production processes to identify improvement opportunities and implement sustainable solutions Partner with craftspeople, engineering, purchasing, and suppliers to resolve quality issues and strengthen upstream performance Design and implement scalable quality systems, processes, and controls to proactively drive product excellence Lead continuous improvement initiatives to enhance quality, efficiency, and on-time delivery Establish and maintain quality assurance policies and procedures that support long-term operational consistency

OUR REQUIREMENTS

4+ years of experience in a quality engineering or technical role, preferably within high-end residential or contract furnishings Bachelor's degree in Quality Engineering or a related technical field, preferred Strong understanding of quality engineering principles, methodologies, and best practices Working knowledge of furniture-related product testing standards and requirements Proficiency with engineering and quality tools used for analysis, problem-solving, and process improvement Strong written and verbal communication skills ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt certification preferred

PHYSICAL REQUIREMENTS

Frequently move throughout a manufacturing environment, including standing and walking for extended periods Occasionally lift and carry materials or product samples up to 25 pounds as needed Occasionally bending, stooping, and reaching in support of inspections and production floor activity Visually inspect products for quality, including identifying fine details and aesthetic inconsistencies Operate standard office equipment, including computers and handheld devices