Job Summary:

Lead and direct customer issues to closure, by facilitating appropriate teams, and problem solving, and providing quality assurance to prevent future quality events.

Essential Functions :

(Included the following but not limited to other duties that may be assigned)

Level I:

• Primary interface with customers for quality related concerns
• Coordinate, lead, and facilitate customer requests and audits in a timely manner
• Analyze and interpret drawings, data, manuals, and other materials to determine requirements, inspection/testing procedures, and path forward to resolve the issue
• Plan and conduct the analysis, inspection, testing requirements/procedure, and integration to assure the quality of the assigned product or process
• Coordination of sorting and containment activities (internal/external)
• Maintain all related portals, websites, databases, and tracking systems (internal/external)
• Complete appropriate documentation as required, such as 8Ds, 5Ps, 5-Whys, etc…
• Champion continuous improvement efforts to assure continued customer satisfaction
• Ensure that the existing IATF/ISO/etc. quality standards are maintained and followed
• Maintain a positive influence by behaving in a manner that enhances Nifco's success

Level II:

• All of the above Level I functions plus: o Lead teams to develop countermeasures for shortcomings to prevent reoccurrence

Level III:

• All of the above Level I & II functions plus: o Spearhead critical quality issues, and lead teams to eliminate issue reoccurrence.

o Plan and develop all aspects of the quality structure to assure the quality of the project. o Mentor and train lower level engineers and assist with management functions. Complete an approved quality or process improvement mechanism once per quarter.

Education :

• Four-year degree pr equivalent related experience

Preferred Skills/Experience:

Level I:

0-3 years related quality experience in an automotive/manufacturing environment Must be able to facilitate and lead cross-functional teams and meetings Must be able to understand and interpret part quality standards, drawings, and PPAP's Proficient in Microsoft Office and creating/managing data, metrics, and presentations Must have strong interpersonal skills and ability to express ideas and thoughts well Must be able to travel for days at a time (internationally as required)

Level II:

• All of the above Level I Skills/Experience plus: 3-5 years related quality experience in an automotive/manufacturing environment

Level III:

All of the above Level I & II Skills/Experience plus: 5+ years related quality experience in an automotive/manufacturing environment

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Relocation assistance Tuition reimbursement Vision insurance Application Question(s): Are you currently authorized to work in the United States, and will you now or in the future require employer sponsorship for employment visa status (e.g., H-1B visa)?

Work Location:

In person