LindFast Solutions Group, North America's leading master distributor of fasteners, is a growing, customer-focused organization supporting multiple brands and facilities across the country. As part of our "One LSG" strategy, we take a unified approach to serving customers while leveraging the strengths of our teams and operations. Backed by long-term investment and a commitment to operational excellence, LindFast Solutions Group is focused on delivering exceptional customer experiences through collaboration, accountability, and strong alignment between sales and operations.

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH. Position Summary The Customer Quality Coordinator serves as the primary quality liaison between LindFast Solutions Group and our customers. This position coordinates customer quality requirements throughout the product lifecycle, ensuring customer-specific quality, regulatory, and product approval requirements are met from supplier qualification through production. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team. What You'll Do As the Customer Quality Coordinator, you will: Customer PPAP Management

• Workflow & Production Planning
• Coordinate all customer Production Part Approval Process (PPAP) activities, both manufacturer and distributor level.
• Review customer PPAP requirements and communicate expectations to internal teams and suppliers.
• Assemble, validate, and submit complete PPAP packages.
• Track PPAP approvals, annual validations, and customer-specific requirements.
• Support new product launches and engineering changes requiring PPAP approval Customer Quality Support
• Serve as the primary customer contact for quality documentation requests.
• Coordinate IMDS submissions and resolve customer IMDS rejections.
• Provide Certificates of Conformance, Material Certifications, Test Reports, Inspection Reports, and regulatory documentation including RoHS, REACH, and Conflict Minerals.
• Support customer audits and maintain customer quality portals.
• Support the supplier corrective action request process, coordinating with internal teams while providing consistent communication to customers, providing successful resolve to requests.
• Other customer quality driven support activities as needed. What We're Looking For
• Bachelor's degree in Quality, Engineering, Manufacturing, Supply Chain, or equivalent experience preferred.
• 3+ years of experience in customer quality, supplier quality, PPAP coordination, or manufacturing quality.
• Experience with IMDS, engineering drawings, and customer quality and compliance systems preferred.
• Excellent communication, project management, and organizational skills.
• Proficiency with Microsoft Office and ERP/Quality Management Systems. What Success Looks Like
• High customer PPAP approval rate.
• On-time PPAP and IMDS submissions.
• Rapid and effective response to customer quality requests.
• Strong customer quality scorecard performance.
• Accurate and compliant quality documentation. Why Join Us?
• Play a critical role in building a best-in-class Quality organization.
• Directly helping company growth through your impact of the sales process.
• Partner with suppliers, customers, and cross-functional teams across North America.
• Help shape LSG's customer quality processes and product strategy.
• Long-term career growth within a growing organization with leadership opportunities.

Job Type:

Full-time Pay:

$50,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid jury duty Paid time off Referral program Vision insurance

Work Location:

In person