3rd Shift Quality Resident Engineer - Tier 1 Automotive Industry

General Job Duties:

Serve as a liaison between IAC operations and the assigned customer facilities. Address all quality and engineering concerns for IAC Plants who supply the customer location and minimize detrimental effect on customer rating of IAC. Ensure expedited product generated by IAC issues arrive at line ASAP (mis-picks, mis-sequence, shy shipments, and IAC assembly errors). Assist IAC and the customer manufacturing facilities in the problem resolution process including verification of defective parts, conduct initial investigation (Data and Documentation). Provide accurate/complete problem identification information. Plan for immediate containment of parts at the customer location including in transit material and provide data to

PRR, QR, NCT

owner. Contact the manufacturing plant responsible for the defect, the appropriate warehouse, and the appropriate Customer Team management, and provide as much relevant data as possible. Monitor effectiveness of CAR's and report findings to PR&R owner. Present final PR&R for closure after validation period. Order replacement parts requested by Tier 1 and replacement parts for Customer. Interface with GM, Ford, and DCX weekend repair personnel to minimize weekend repair calls. Support CCA's and IAC problem solving teams in PR&R process as needed. Support pre-production, launch and production as required at the customer location.

Provide suggestions/information regarding:

Design changes to improve product assemble ability, durability, reliability, warranty; other product improvements for cost improvement, value-added, technological improvement. Other duties as assigned Position Specific Requirements (PSR): Ability to work directly at customer facilities with a strong customer‑service mindset. Skilled at managing urgent issues in a JIT automotive environment where rapid response is critical. Strong understanding of automotive quality standards, customer expectations, and OEM processes. Ability to lead containment activities, coordinate sorting teams, and manage high‑visibility quality events. Must be comfortable with hands‑on inspection, part verification, and on‑line troubleshooting. Ability to interpret engineering drawings, quality specifications, boundary samples, and deviation documentation. Strong coordination skills to manage communication between IAC plants, warehouses, customer teams, and internal quality groups. Ability to remain calm, professional, and solutions‑focused during high‑pressure customer escalation events.

Qualifications:

Strong working knowledge of quality tools and methodologies such as 5‑Why, Fishbone, Pareto, 8D, containment, and root cause analysis. Excellent communication skills with the ability to deliver concise updates to internal leadership and customer representatives. Ability to collect, analyze, and interpret quality data to support decision‑making and reporting. Proficiency with Microsoft Office (Excel, Word, PowerPoint) and ability to prepare professional reports. Strong interpersonal skills; able to build trust and credibility with customer teams.

Education:

Bachelor's degree or 1-5 years of quality experience in automotive manufacturing or Tier 1 supplier environment. Experience working directly with OEMs (GM, Ford, Stellantis) is strongly preferred. Equivalent technical experience combined with applicable certifications (CQE, CQA, etc.) may be considered.