ER Clerk Supervisor

Job Summary:

This is a supervisory position, and responsibilities include managing the reception, processing and discharge of patients for the emergency department. Supervises and assists in the clerical, disciplinary and business office functions performed by the ED clerks. Reviews, on a daily basis, all ED charts for needed corrections, amendments, etc., and informs staff of information. Develops and maintains a Performance Improvement process for this area. Provides indirect patient care in the Emergency Department. Meets the communication needs of the patient/family, departmental staff and medical staff. Implements directions from physicians and nursing staff. Demonstrates Competency in the

Following Areas:

Completes PAR Sheets for ER, MS, OB, Medication Room and ER Clerks on a daily basis. Manages ED Clerks and Med/Surg Tech schedules on a daily/monthly basis. Supervises and trains all ED Clerks in their required duties. Logs all patients in the Emergency Department logbook. Enters and verifies orders in the computer system. Documents the time orders were placed in the computer on Emergency Department Record. Communicates appropriately and clearly to charge nurse, coworkers and physicians. Consults other departments, as appropriate, to provide for an interdisciplinary approach to the patient's needs when requested by charge nurse. Demonstrates an ability to be flexible, organized and function under stressful situations. Treats patients and their families with respect and dignity. Interacts professionally with patients and their families and provides explanations and verbal reassurance as necessary. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Maintains age specific safety precautions. Obtains appropriate staff to assist in the care of the patient when requested by charge nurse. Maintains good working relationships both within in the department and with other departments. Meets current standards and policies in documentation. Answers telephone and intercom in a polite manner and communicates information to the appropriate personnel or family. Manages and operates equipment safely and correctly. Participates in performance improvement activities. Maintains regulatory requirements, nursing and hospital policies and procedures and standards, including infection control, safety regulations and guidelines. Maintains an accurate and orderly filing system. Performs other related duties as assigned or requested. Performs chart audits on previous shifts documentation for correctness Performs nursing chart audits prior to chart being broken down for medical records

Professional Requirements:

Meets dress code standards for the department; appearance is neat and clean. Completes annual education requirements. Maintains patient confidentiality at all times. Maintains regulatory requirements. Reports to work on time and as scheduled. Wears identification while on duty; uses computerized punch time system correctly. Represents the organization in a positive and professional manner in the community. Attends annual review and department inservices as scheduled. Attends at least 6 staff meetings a year. Actively participates in the department's continuous quality improvement (CQI) activities. Complies with all organizational policies regarding ethical business practices.

Regulatory Requirements:

High school graduate or equivalent and preferred with one (2) years experience in an acute care hospital and a hospital business office preferred.

Language Skills:

Able to communicate effectively in English, both verbally and in writing. Additional languages preferred.

Skills:

Basic computer knowledge. Medical terminology course preferred.

Personal job related skills:

Knowledge of day to day business office operations and ED Clerical operations. Supervisory experience preferred.

BENEFITS

Medical, Vision and Dental Plan Group Life Insurance Short Term and Long Term Disability Retirement Plan Personal Paid Time Off Sick Pay