Escrow Administrative Assistant

Description We are looking for an Title Clerk to support a project within the mortgage industry. This role is ideal for someone with title and escrow experience who can manage reconciliation-focused work with accuracy, sound judgment, and strong follow-through. The position requires someone who can investigate discrepancies, coordinate refund-related activity, and keep tasks moving in a fast-paced administrative environment.

Responsibilities:

• Review reconciliation items and research outstanding balances, discrepancies, and refund-related issues.
• Communicate with title and escrow contacts to obtain needed refunds and supporting documentation.
• Prepare and submit internal refund requests when external recovery is not completed within required timelines.
• Maintain organized records of reconciliation activity, correspondence, and resolution status for each case.
• Support escrow and administrative workflows by updating files, tracking open items, and following up on pending actions.
• Analyze account details carefully to identify errors, missing information, or next steps needed for resolution.
• Collaborate with relevant teams to ensure refund processing and reconciliation tasks are completed accurately and on schedule.

Title Requirements

• 3+ years of experience in escrow, title, or related mortgage administration work.
• Background in escrow processing and title-related transactions.
• Ability to perform detailed reconciliation work with a high level of accuracy.
• Strong problem-solving skills and confidence in researching and resolving discrepancies.
• Experience handling loan administration or closely related real estate documentation.
• Organized approach to managing multiple files, deadlines, and follow-up activities.
• Proficiency in clear written and verbal communication with internal and external contacts.

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