Estate Services Contract Manager

Estate Services Contract Manager Rochester (Mobile in Dartford, Medway, Croydon and Bromley postcodes) Up to £47,000 Would you like to join Hyde as a Contract Manager, making sure the services provided on our estates are delivered to a high standard? We're looking for someone organised, confident and proactive to oversee estate services across name region or estate. In this role, you'll help keep our estates clean, safe and well looked after, while making sure we get good value from our contractors. You'll also build strong working relationships with customers and contractors. Your work will have a real impact , helping to create communities that feel well cared for and enjoyable to live in. What you'll be doing Lead and support a team of supervisors, cleaners and caretakers so they can deliver a reliable, high‑quality service. Manage estate service contracts, making sure work is carried out to the agreed standards and fixing any issues that arise. Keep track of contractor performance using Hyde's IT systems. Manage the estate services budget for your region, keeping spending under control and ensuring services are cost‑effective. Speak with customers before service programmes start, manage consultations and deal with any complaints that are escalated. Produce clear reports for Resident Associations and scrutiny panels so they understand how services are performing. Work closely with colleagues, contractors and other partners to improve estate services. Ensure estates meet health, safety and regulatory requirements. About you You'll bring a strong background in contract management, people leadership and customer‑focused service delivery. Proven experience managing contracts and monitoring supplier performance. Strong financial management skills, including budget allocation and cost control. Good knowledge of health and safety regulations relevant to estate services (Asbestos, COSHH, CDM). Excellent communication and stakeholder engagement skills. Confident using IT systems to track service delivery, monitor KPIs and manage operational data. Why join us? Hyde owns and manages 125,000 homes and is driven by a strong social purpose—creating safe, well‑managed and thriving communities. As an Estate Services Contract Manager, you'll play a vital role in shaping the quality of our neighbourhoods and the experience of our customers. You'll join a collaborative and supportive team where your work will have a direct and meaningful impact every day. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note:

candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. DBS will be required for this role.