EUC (End User Computing) Engineer

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• Infrastructure Management
• US Work Location Mahwah, NJ State / Region / Province New Jersey Country USA Domain Delivery Interest Group Infosys Limited Company ITL USA Requisition

ID 147858BR

Technical Skills 1 Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support Technical Skills 2 Technology|Microsoft Technologies|Windows OS Technical Skills 3 Technology|Mac

• Administration|MAC OS Support, casper Salary min 82419 Salary max 107145 Overview The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services.

Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success. In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below: ⦁ Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations ⦁ Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities ⦁ Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems ⦁ Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes ⦁ Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes ⦁ Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance ⦁ Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards ⦁ Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains ⦁ Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration ⦁ Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise Your contribution to the team: ⦁ A collaborative spirit and excellent communication skills. ⦁ Ability to handle complex incidents and implement resolutions ⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities ⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus ⦁ The ability to work with cross-functional teams Required Skill and Experience

• Strong hands-on experience supporting Windows and macOS platforms.
• Working knowledge of ITSM tools (e.g., ServiceNow) and remote support tools.
• Experience with end user hardware including desktops, laptops, monitors, printers, peripherals, and mobile devices.
• Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
• Familiarity with walk in desk operations and queue based support models.
• Ability to follow runbooks, standard operating procedures, and security guidelines.
• Provide onsite and walk in IT support with a strong customer service focus.
• Troubleshot desktops, laptops, printers, mobile devices, peripherals, and meeting room equipment.
• Support Windows and macOS systems and approved applications using standard procedures.
• Assist with employee onboarding, device setup, and Day 1 support.
• Handle onsite escalations, high priority incidents, and installations not possible remotely.
• Identify recurring issues, collect logs, support root cause analysis, and update knowledge base. Preferred Skill and Experience
• Strong customer service and communication skills
• Ability to work independently onsite and collaborate with remote teams
• Proactive in-service improvement and knowledge sharing
• Handles high‑pressure and peak support situations effectively
• Comfortable with walk‑in support and direct end‑user interaction
• Complies with security, compliance, and data protection policies
• Willingness to travel onsite when required Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Apply now Share Similar jobs Automation Lead with ETL experience Mexico City , Mexico Supply Chain Consultant Richardson, TX , USA Principal Consultant

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