Executive Casino Host - Asian Market

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary

JOB SUMMARY

Own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development , relationship building and service while on property . Purpose in this role will be to develop a lasting , growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities . This position is responsible for identifying and intercepting and hosting Asian VIP players on the floor , off property and via referrals to grow the Asian Marketing database with a strong focus on players that specifically play Asian Casino Games & Slots .

HOW YOU WILL CREATE THE EXTRAORDINARY

Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Work with guest contact departments within resort to develop and implement strategies and programs to cultivate the Asian market for new and existing high limit Asian casino players Develop and coordinate programs to attract high-limit Asian players and host such guests to ensure guest satisfaction and repeat visits Host high limit international and domestic Asian (as well as non-Asian) guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits Maintain personal, direct mail and phone contact with Asian VIPs to build loyalty, increase worth and frequency, as well as fill events Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team Work to utilize transportation resources Significant amount of time customer facing; participating in special events and social functions Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements Coordination as needed with team to lead to successful delivery of pre-trip itinerary, leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery Establish, coordinate, and lead both on and off-property VIP events Handle difficult guests and situations in a calm, professional and prudent manner Empowered with comping authority Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty Respond to and consistently meets the needs of internal clients Support and cultivate new ideas and methods to deliver business solutions Identify ways to increase efficiencies or improve product or service Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business Keep track of existing products/services and/or progress on new initiatives Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events Develop skills to handle increasingly complex matters Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy Give consistent, timely and accurate information and finds answer when unsure Adhere to regulatory, departmental and company policies/procedures in an ethical manner How You Will Create the Extraordinary

WHAT YOU WILL NEED

Must be at least 21 years of age High school diploma or GED required Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of Asian culture Three to five years experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred) Must demonstrate the following essential knowledge and skills: Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving and analytical skills required Must have excellent customer service skills Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences Excellent networking abilities Avid member of the local community, including commercial and industry awareness Neat, professional appearance with excellent personal hygiene Must have excellent oral and written communication skills Leveraging sales techniques to maximize performance Internally motivated to graciously serve, delight and build player loyalty Anticipating and listening to customer needs Engaging others to succeed Applied functional/business knowledge; professionalism, composure, effectiveness

ADDITIONAL REQUIREMENTS

Must be able to stoop, bend, reach, kneel, twist, grip items Must be able to maneuver to all areas of casino Must be able to operate in stressful situations Must be able to read, write, speak and understand English Must be able to respond to visual and aural cues Must be able to work in small, shared office space Must be able to lift up to 25 pounds Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84540 Job Category Sales and Marketing Job Schedule Full time Locations Caesars Virginia (On-site)