EXPERIENCE REQUIRED** Medical Front Desk Coordinator

EXPERIENCE REQUIRED

•Medical Front Desk Coordinator Hazel Park Urgent Care Hazel Park, MI Job Details Full-time 1 day ago Benefits Free parking Health insurance Dental insurance Free flu shots On-the-job training Vision insurance Paid orientation Opportunities for advancement Flexible schedule Paid sick time Qualifications Availity Medical documentation Medical office experience Clinic experience Administrative experience Medical administrative support Clerical experience Full Job Description Medical Front Desk Receptionist - Healthcare Experience Required We are seeking a friendly and professional Medical Receptionist to join our team. The ideal candidate has a warm personality, enjoys interacting with people, and helps create a welcoming environment for every patient who walks through the door. This position plays an important role in ensuring smooth daily operations while providing excellent patient service in a busy medical office setting. Responsibilities Welcome and check in patients while providing a positive and professional first impression Schedule, confirm, and manage appointments using the Practice Fusion system Collect and update patient demographic and insurance information including phone numbers, email addresses, and mailing details Answer incoming calls, assist with patient questions, and route calls to appropriate staff when needed Maintain accurate patient records and ensure documentation is properly entered into the system Follow HIPAA regulations to protect patient confidentiality and privacy Assist with referral coordination and communication with outside providers Complete administrative tasks including scanning, faxing, and organizing documents Qualifications Minimum 2 years of experience working in a medical office required (urgent care, primary care, or similar clinical setting preferred) Insurance verification, including confirming eligibility, benefits, and coverage details Familiarity with medical terminology and common office procedures Experience using Practice Fusion or similar EHR/practice management systems preferred Strong customer service and patient interaction skills Excellent verbal and written communication abilities Detail-oriented with strong organizational and multitasking skills Ability to work efficiently in a fast-paced clinical environment Experience with insurance verification and basic billing processes is a plus Strong problem-solving skills and ability to escalate issues appropriately when needed Reliable attendance and punctuality Comfortable interacting professionally with patients from diverse backgrounds Willingness to learn new systems and clinic procedures Ability to work collaboratively with providers and healthcare staffAdditional InformationPlease note that this description is intended to outline the general nature of the role. Responsibilities and duties may change based on operational needs.

If you meet the qualifications listed above and are interested in joining our team, we encourage you to submit your resume for consideration.

Job Type:

Full-time Benefits:

Dental insurance Flexible schedule Free flu shots Free parking Health insurance On-the-job training Opportunities for advancement Paid orientation Paid sick time Vision insurance Application Question(s): How many years of experience do you have working at the front desk in a medical office? When should a copay typically be collected from a patient? A.) At checkout B.) At check-in before the visit C.) After insurance processes the claim D.) Only if patient asks to pay If a patient has not met their deductible, what is the correct process? A.) Do nothing and bill insurance later B.) Inform the patient and collect toward the visit per office policy C.) Tell them insurance will cover it D.) Waive the payment How do you verify Medicare eligibility for a patient? A.) Call the patient's pharmacy B.) Use the Medicare eligibility portal (ex: WPS or payer portal) C.) Ask the patient if they have Medicare D.) Check Google When entering insurance into an EHR system, what is most important? A.) Just selecting the payer name B.) Selecting the correct payer AND the correct plan/product C.) Entering the patient phone number D.) Uploading the card only A patient arrives with both Medicare and commercial insurance. What should you do? A.) Only enter Medicare B.) Ask the patient which one they want to use C.) Verify which insurance is primary and enter both correctly D.) Ignore the secondary A patient becomes upset about their copay. What is the best response? A.) Tell them they must pay or leave B.) Ignore the patient C.) Explain the insurance requirement calmly and offer to involve a manager if needed D.) Waive the copay Which of the following tasks are part of a medical front desk role? A.) Insurance verification B.) Copay collection C.) Appointment scheduling D.) Patient registration E.) All of the above

Work Location:

In person