Experienced Order Processing & Customer Service Professional

Experienced Order Processing & Customer Service Professional Palmer Industries

• 4.0 Warwick, RI Job Details Full-time $27
• $31 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer records maintenance Interpersonal skills Account maintenance Spreadsheets Inside sales Attention to detail Sales management systems proficiency Organizational skills CRM system proficiency Productivity software Sales automation technologies Technical Proficiency Mechanical knowledge Customer data entry Full Job Description •

Pay:

• $27.00
• $31.00 per hour

• Job Type:

• Full-time

• Work Location:

• In person Palmer Industries, a leader in custom metal furniture for the architectural, designer, and hospitality markets, is seeking an experienced Customer Service / Order Processing professional to join our growing team.

This is not an entry-level role — we are looking for someone who can step in, own their accounts, and contribute from day one. This is an experienced-level role supporting our dealer, designer, and trade customers through accurate order processing, proactive communication, and day-to-day account support. The ideal candidate has prior experience in a custom manufacturing, made-to-order, or dealer-facing environment and is comfortable owning their accounts from order entry through delivery. This role works closely with sales, production, and shipping to ensure orders move smoothly, customers stay informed, and issues are resolved quickly and professionally.

• Key Responsibilities
• Process custom sales orders accurately, including specifications, finishes, dimensions, and project details.
• Review work orders and project specifications for completeness before releasing to production.
• Track orders through production and proactively follow up to ensure on-time delivery.
• Provide phone and email support to dealers, designers, and trade customers.
• Communicate order status, lead times, shipping updates, and resolution of any issues.
• Coordinate with sales administration, production, and technical teams to resolve customer questions and custom requests.
• Handle change orders, expedites, and special requests in line with company policies.
• Accurately log and track all customer interactions, order details, and follow-up items in CRM and ERP systems to ensure full visibility across the team.
• Identify recurring issues or process gaps and communicate them to the appropriate team.
• Represent Palmer's premium brand standards in every customer interaction.
• Requirements
• 3+ years of customer service, order processing, inside sales support, or account coordination experience required, preferably in custom manufacturing, building products, or a dealer/trade-facing environment. This is not a training role.
• Hands-on experience working in ERP systems (Syteline / CSI or similar) and CRM tools (HubSpot or similar), with a track record of using these systems to manage orders, document customer interactions, and maintain accurate account records.
• Proficiency in Microsoft Office, including strong Excel skills; familiarity with Smartsheet a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple orders and accounts simultaneously.
• Proven attention to detail in a custom or specification-driven environment.
• Ability to work independently while coordinating clearly with internal teams.
• Mechanical aptitude or familiarity with cabinetry, plumbing, metalwork, or related building trades.
• Preferred Qualifications
• Experience supporting dealers, showrooms, designers, architects, or trade professionals.
• Background in luxury goods, kitchen and bath, interiors, architectural products, or custom manufacturing.
• Experience handling custom or made-to-order products with specification review.
• History of owning customer relationships and managing accounts end-to-end.
• Compensation
• Compensation is $27.00
• $31.00 per hour, based on experience. This is an experienced-level role. Candidates with strong backgrounds in custom manufacturing, dealer support, or trade-facing customer service are encouraged to apply.
• Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Generous paid time off package

• Work Location:

• In person

Pay:

$27.00

• $31.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person