Exterior Service Manager

Exterior Service Manager Warren, ME 04864 From $80,000 a year - Full-time From $80,000 a year - Full-time

POSITION SUMMARY

The Exterior Services Manager will play a dual role: estimating project costs and deliverables for the sales team in the proposal process, and overseeing successful project execution. The Exterior Services Manager is responsible for estimating, overseeing the daily operations, growth, and performance of the Exterior Services Division. This role ensures that projects are completed on time, within budget, and to the highest standards of quality and safety. The Exterior Services Manager will lead and mentor a team of carpenters and or subcontractors while fostering strong client relationships and driving profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Estimating:

Review project plans, specifications, and drawings to prepare accurate and competitive estimates. Conduct material take-offs and labor cost analysis for exterior services projects. Collaborate with vendors and subcontractors to obtain pricing and negotiate favorable terms. Develop project proposals, scopes of work, and detailed bid packages. Track and document cost estimates, revisions, and project changes.

Project Management:

Oversee day-to-day operations of exterior services projects from pre-construction through completion. Develop project schedules, timelines, and milestones, ensuring adherence to deadlines. Manage budgets and monitor job costs, addressing any deviations promptly. Coordinate with internal teams, subcontractors, and suppliers to ensure seamless project execution. Conduct regular site visits to assess progress, quality, and safety standards. Communicate effectively with clients, addressing concerns and providing project updates. Resolve any project challenges or delays to maintain client satisfaction.

General Duties:

Oversee recruitment, onboarding, and performance evaluations for division employees and subcontractors. Ensure compliance with company standards, safety protocols, and industry best practices. Assist in the preparation of contracts, orders, and change orders. Maintain accurate project documentation, including reports, logs, and financial receipts. Foster strong relationships with clients, contractors, and team members to ensure successful project outcomes. Maintain working knowledge of Horch Roofing products, product warranties, general installation process and safety regulations by attending training and/or reviewing new materials. Promotes the Company in the community and generates sales leads.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs other duties as assigned. Physically access roofs.

General Expectations:

Customer Service Excellence (Internal & External)

Safety:

Follow all company safety protocols and assist in promoting a culture of workplace safety

Respect:

Treat customers, colleagues, company property, and time with professionalism and integrity

Quality:

Consistently deliver high-quality work and maintain Horch Roofing's reputation for excellence

Organization:

Keep workspaces, documentation, and schedules structured and efficient

Availability:

Be flexible and responsive to customer and company needs

Communication:

Exhibit strong verbal and written communication skills, ensuring clear documentation and follow-ups.

Teamwork:

Foster a collaborative and respectful work environment

Punctuality:

Adhere to scheduled work hours and deadlines

Professionalism:

Maintain a neat appearance, a positive attitude, and a strong work ethic

Confidentiality:

Protect customer and company information

Flexibility:

Be available for overtime when necessary

Internal Core Values:

Have Fun :

Be safe and make sure we can all have fun again tomorrow. Love what we do and operate from a positive and optimistic frame of mind. Exude Happiness!

Do The Right Thing :

Nothing is right if you aren't safe! Pausing to show compassion to those next to us - we are only as strong as our weakest member. Making mom and dad proud when no one else is around.

Get It Done:

Be safe - No amount of production can make up for staying safe. Humble team players who are exible and have "can do" attitudes. Half the battle is showing up.

Be Driven:

Leading the industry in safety practices. Not being satisfied with mediocrity. Constantly striving for better.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; climb ladders/stairs; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear. The employee must occasionally lift/move up to 50 pounds, bend, stoop or crouch. Occasionally use hand and power tools. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed outside and can be in a variety of weather conditions.

QUALIFICATIONS NEEDED FOR POSITION

Experience and Skill Requirements:

The following experience and skills are considered essential: At least two years of sales and/or customer service experience, preferably in the construction trades, required. Strong knowledge of exterior services methods, materials, tools, and safety standards. Proficient in reading blueprints, plans, and technical drawings.

Customer Service:

Communicating with customers, striving to exceed their expectations.

Human Relations/Teamwork:

Ability to deal with a wide variety of people and personalities.

Communication Skills:

Adept at verbal and written communication skills.

Mathematics:

Ability to measure, draw angles, and perform calculations accurately.

Problem Solving:

Adept at analyzing situations, evaluating alternatives, and making good decisions.

Time Management/Prioritization:

Able to determine priorities and meet deadlines. Attention to

Detail:

Detail-oriented; able to work with a minimum of errors.

Education Requirements:

The following education requirements are considered essential: High School education or the equivalent Minimum 3-5 years of experience in Project Management Knowledge of exterior services procedures, application and materials required. Valid Driver's License required. •All requirements and skills are considered to be essential, unless otherwise indicated. •External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pay:

From $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Referral program Retirement plan Safety equipment provided Vision insurance

Experience:

Carpentry:

3 years (Preferred)

Sales:

2 years (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person