Field Service Coordinator

Main Responsibilities Dispatch Duties A dispatcher coordinates field service operations by: Receiving service requests Scheduling appointments Assigning technicians based on location, skill, and availability Monitoring technician routes and job status Handling emergency or priority calls Updating work orders and service records Communicating delays or schedule changes Customer Service Duties The customer service side focuses on client communication by: Answering phone calls, emails, or chats Explaining services and pricing Resolving complaints or concerns Providing appointment updates Following up after service completion Maintaining customer satisfaction Typical Daily Tasks A normal day might include: Taking inbound service calls Entering jobs and invoices into dispatch software Contacting technicians throughout the day Managing schedule conflicts Calming frustrated customers Tracking completed jobs and invoices Coordinating with management and field teams Skills Needed Common skills employers look for include: Strong communication Multitasking under pressure Time management Problem-solving Computer and scheduling software knowledge Phone etiquette Attention to detail Conflict resolution Experience with Housecall Pro is a plus.

Job Type:

Full-time Pay:

From $25.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person