Job Description
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
This role manages revenue management's marketing offers (packages) for Hard Rock's largest Hotels and Casinos. It requires strong attention to detail, organizational skills, and time management. Responsibilities include system maintenance, troubleshooting, and supporting revenue managers in creating multi-variable packages. The candidate will collaborate with Database Marketing and property marketing teams for accuracy and timeliness, interact with all organization levels, including executive leadership, and directly contribute to maximizing revenue opportunities and driving demand. Packages are hotel offers that target a segment of customers via email that incorporate a unique offering to drive demand. Package Building 85%: Gather all required information to fulfill package buildout (of days, resort credits, etc.) Build hotel email packages and rate plans using our internal systems Review and validate creative, links, and email list Maintain tracking materials for each package Support revenue management, local properties, with ad-hoc package requests System Maintenance 15%: Oversee and manage all data related to packages. Supports Revenue Managers by ensuring accuracy of rate plans, package information and availability Troubleshoot package issues as they arise Be aware of all package sources and variables for each hotel Experience in hospitality preferred, specifically revenue management, operations, finance, or marketing, preferred, but not required. Strong Excel skills a must. Attention to detail and ability to troubleshoot various systems. A team player with strong communication (both written and oral) and interpersonal skills. Outstanding organizational skills are a must, as is the ability to manage multiple priorities simultaneously. Must be proficient in MS Office software, mainly Excel, Outlook, Access, PowerPoint, and SharePoint. Knowledge of LMS, CMP, SQL, Forward Distribution platforms and extranets, Duetto RMS, but not required. Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills. Work Environment:
Onsite in Hollywood, FL Long periods of data entry and testing. Willingness to work a flexible schedule including nights, weekend, and holidays. Duties and responsibilities are typically performed in a professional office setting. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Pre-Employment Process:
Employment with Seminole Hard Rock Support Services requires successful completion of the pre-employment process to include a satisfactory background check. Closing:
Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodation is available upon request for candidates taking part in all aspects of the selection process. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
