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Accountant Manager
Job
E Logic
Wellesley, MA (In Person)
Full-Time
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Job Description
Accountant Manager E Logic Wellesley, MA Job Details Contract From $65,000 a year 18 hours ago Qualifications Automation Academic institution experience English Colleges/universities Full Job Description E-logic is seeking a high-performing Account Manager to serve as the primary strategic liaison between our organization and the leadership at MassBay Community College. You will manage a multi-year, 24x7x365 IT helpdesk services contract, ensuring strict SLA compliance, overseeing multi-departmental workflows, and leading key technology initiatives-including a major AI automation rollout-in close collaboration with the college's CIO. Key Responsibilities Serve as the definitive point of contact for MassBay's Contract Manager (CIO); align operations with college-wide policies and strategic goals. Ensure successful execution of 24x7 multi-channel tech support (phone, email, chat, SMS) and college operator inbound routing. Lead technical initiatives tailored to institutional goals, specifically focusing on scoping, implementing, and monitoring requested AI workflows. Oversee the administration and scaling of a robust, multilingual ITSM ticketing platform supporting diverse campus departments. Manage team escalation paths and ensure all assigned personnel clear mandatory state compliance regulations (including annual