Accounts Receivable Supervisor/Manager

Description AR Operations Manager (PERMANENT, FULL TIME)

Location:

Meriden, CT Salary:

$80,000 - $100,000 annually, based on experience, + benefits We are seeking a hands-on, highly organized AR Operations Manager for a client of ours to lead their Accounts Receivable, Customer Service, and Administrative functions. This role is responsible for managing the company's credit and collections processes, ensuring healthy cash flow, supporting customer satisfaction, and overseeing a diverse operational team. The ideal candidate is a proactive leader who thrives in a fast-paced distribution environment (or similar), enjoys solving complex problems, and is willing to roll up their sleeves to support day-to-day operations. This individual will collaborate closely with Sales, Customer Service, Warehouse, Operations, and Finance teams to drive operational excellence and deliver outstanding customer experiences. Key Responsibilities + Manage all aspects of Accounts Receivable operations, including cash application and payment posting. + Oversee commercial collections efforts and negotiate payment arrangements when necessary. + Monitor aging reports and proactively address delinquent accounts. + Perform account reconciliations and resolve discrepancies. + Review and process customer credit applications. + Evaluate customer creditworthiness and establish appropriate credit limits. + Review past-due accounts and make decisions regarding order releases, credit holds, and account status. + Lead customer service operations to ensure exceptional support and responsiveness. + Resolve billing disputes, payment discrepancies, and account-related concerns. + Build and maintain strong customer relationships. + Handle escalated customer issues and ensure timely resolution. + Partner with Sales, Operations, Warehouse, Customer Service, and Finance teams to resolve order, delivery, invoice, and payment issues. + Investigate operational discrepancies that may impact customer accounts and implement corrective actions. + Support process improvements that enhance customer satisfaction and operational efficiency. + Lead and develop a team across Accounts Receivable, Customer Service, and Administrative functions. Qualifications + 5+ years of progressive experience in Accounts Receivable, Credit, and Collections + Previous leadership experience + Experience evaluating credit risk and managing commercial customer accounts + Advanced proficiency in Microsoft Excel + Strong communication, negotiation, and customer relationship management skills + Exceptional organizational skills with a high attention to detail + Experience within a distribution, manufacturing, wholesale, or similar operational environment. + Familiarity with ERP systems is preferred Please apply today to Daniele.

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