Business Office Manager / Accounts Receivable

• Full-Time

LOCATION

Greentree Manor Nursing & Rehabilitation Center, Waterford, CT

POSITION TYPE

Full-Time

SCHEDULE

Monday through Friday

PAY RANGE

$60,000

• $68,000 BENEFITS

• FULL-TIME:

  Medical, Dental, and Vision Insurance (for employee and eligible dependents) 401(k) Retirement Plan Employer-Paid Life Insurance Short
• and Long-Term Disability (as applicable) Paid Meal Period Paid Time Off (PTO)—vacation, personal days, and sick time 8 Paid Holidays Employee Assistance Program (EAP) Employee Discounts Paid Training and Orientation Supportive and Collaborative Work Environment Longevity Awards

JOB SUMMARY

Greentree Manor Nursing & Rehabilitation Center is seeking an organized, detail-oriented, and experienced Business Office Manager to join our team. This full-time position is responsible for managing accounts receivable and supporting the financial operations of our skilled nursing facility. The ideal candidate will have experience with healthcare billing, collections, Medicaid applications, and resident financial accounts. This role requires strong organizational, communication, and customer-service skills when working with residents, families, insurance providers, and facility departments.

RESPONSIBILITIES

Process accounts receivable, private-pay billing, third-party billing, cash deposits, and payment postings. Monitor private-pay spend-downs and support the timely transition of eligible accounts to Medicaid pending. Manage Medicaid-pending accounts and assist residents and responsible parties with Medicaid applications. Submit accurate and timely Medicare, Medicaid, private-pay, and third-party insurance claims. Follow up on outstanding balances, collections, claim denials, and unpaid accounts. Maintain resident trust accounts and financial records in accordance with applicable regulations and facility policies. Meet with residents, family members, and responsible parties to explain financial obligations, insurance coverage, account balances, and billing concerns. Maintain accurate facility census information and resident financial files. Review admission payer sources and coordinate with the Admissions Department to support smooth admission and discharge processes. Prepare financial reports and maintain complete and accurate supporting documentation. Protect the confidentiality of resident, financial, and facility information. Collaborate with Nursing, Admissions, Administration, and other departments to support effective financial operations. Perform other duties as assigned.

QUALIFICATIONS

Previous business office or accounts receivable experience in a skilled nursing facility or long-term care setting is required. Knowledge of Medicare, Medicaid, private-pay, and third-party insurance billing procedures. Experience with accounts receivable, collections, Medicaid applications, and resident trust accounts. General knowledge of or experience using Microsoft Office programs, including Excel, Word, and Outlook. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to manage multiple responsibilities, prioritize assignments, and meet deadlines. Strong customer-service skills when communicating with residents, families, responsible parties, and coworkers. Ability to handle sensitive financial information professionally and confidentially. High school diploma or GED required.

ABOUT US

Ryders Health Management is a family-owned management company overseeing Skilled Nursing and Rehabilitation Centers. Across all our centers, we provide exceptional, patient-centered care designed to support each resident's individual recovery or long-term care needs. Our commitment to our staff is as strong as our commitment to our residents. We offer a supportive work environment and opportunities for professional growth and development.

OUR CARING COMMUNITY

Greentree Manor is a 90-bed, family-owned skilled nursing facility located in Waterford, CT. As part of the Ryders Health family, you'll join a team backed by over 75 years of experience — rooted in quality care, teamwork, and staffing ratios that exceed industry standards. Come join our compassionate, dedicated team of professionals!

EQUAL OPPORTUNITY EMPLOYER STATEMENT

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.