Billing/AR Supervisor

Company Overview At iSpine Clinics, our mission is to improve our patients' quality of life by providing non-surgical solutions that effectively address and treat musculoskeletal pain. We specialize in spine, neck, and extremity pain disorders, offering comprehensive pain management and physical medicine services across multiple locations. Our dedicated team is committed to delivering personalized care to help patients achieve long-term relief and maintain an active, healthy lifestyle. Position Summary The Billing and Accounts Receivable Supervisor oversees day‑to‑day billing operations related to claims submission, payment posting, and claim follow up. This role is responsible for compliant and efficient claims processing, proper application of payments and adjustments in accordance with payer contracts and regulatory requirements, and follow up on unpaid and denied claims. The Supervisor provides direct leadership to billing and AR staff, establishes workflows and performance standards, and serves as a key liaison between clinical departments and revenue cycle leadership. This role is primarily onsite, with limited hybrid opportunities based on operational needs and performance. Duties Billing & Reimbursement The Billing and AR Supervisor leads and supports billing and reimbursement operations, including: Develop, implement, and maintain billing processes and internal controls to ensure accurate, timely billing and payment cycles, including quality assurance (QA) Collaborate closely with the Revenue Cycle Manager to oversee billing and reimbursement workflows Identify billing trends, issues, or risks and proactively escalate concerns to the Revenue Cycle Manager with recommended solution Develop and implement strategies to reduce large and/or aged accounts receivable balances Review adjustments, write-offs, and refunds for accuracy and approve them for processing as appropriate Maintain communication with credentialing about provider status and any claim issues Maintain current knowledge of healthcare billing rules, regulations, and CPT coding requirements Maintain and update billing-related documentation, workflows, and resources on SharePoint Supervision The Billing and AR Supervisor provides day-to-day leadership and supervision of the billing and accounts receivable teams, including: Provide regular supervision, coaching, and support to billing and accounts receivable staff Assign and prioritize work to ensure coverage, accuracy, and efficiency; provide backup support as needed Conduct performance evaluations and initiate corrective action when necessary Schedule and lead team meetings focused on training, engagement, and process improvement Conduct regular one-on-one meetings and account quality reviews Coordinate vacation coverage and staffing for open positions Monitor productivity, prepare reporting, and support team planning and workload distribution Qualifications 5-7 years of medical billing experience that consists of 3-5 years of denial management, payment posting and claims experience is required Strong problem-solving and conflict resolution skills Exceptional communication skills, with the ability to translate between clinical and financial perspectives High level of organization, adaptability, and attention to detail Ability to work effectively in a highly cross-functional environment Ability to analyze data, identify trends, and implement process improvements Must have advanced computer skills using Microsoft Office Suite (Excel, Word, and PowerPoint) 3+ years of people leadership experience is required

Pay:

$32.00 per hour

Benefits:

401(k) AD&D insurance Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Profit sharing Vision insurance

Work Location:

In person