Accounts Receivable Manager

Accounts Receivable Manager You are a highly organized and results-driven Accounts Receivable Manager with a knack for leadership and a passion for managing financial accounts. You have exceptional communication and conflict resolution skills and can routinely assess accounts, execute collections, and maintain accurate records within our accounting system. If you thrive on being part of an important societal function, value accuracy and timeliness, and can handle sensitive information with the utmost confidentiality, we want to talk to you. This position is full-time and in-office (Monday-Friday) at our Lancaster, PA location. Not eligible for remote or hybrid working. Description You will provide oversight and leadership for the Accounts Receivable department, including supervising, training, and ensuring the model performance of the Collection Specialist staff. You will manage all aspects of the collections process, including assessing accounts, making outbound calls, resolving client billing issues, and processing adjustments and credits in a professional and timely manner, maintaining positive client relations. You will maintain accurate records by documenting collection details, recording account information in our accounting system (NetSuite), and monitoring all collection reports. You will communicate effectively with both internal and external customers by preparing correspondence, generating reports, and making presentations. You will identify issues contributing to client delinquency and review them with management. You will perform other related duties as assigned. Location Lancaster, PA Requirements You have a bachelor's degree or higher in Accounting, Finance, or Business. You have 5+ years of collections and management experience. You have a high level of proficiency with NetSuite or other accounting systems. You have excellent customer service and conflict resolution skills. You have excellent organizational skills, accuracy, and timeliness in communication. You can routinely collaborate with customers on highly sensitive matters. You can maintain confidentiality and demonstrate ethical conduct. You can multitask, manage stress, and work with flexibility. You have a valid driver's license and the ability to drive. About Us Robson Forensic is a national leader in expert witness consulting, providing technical expertise across many fields within engineering, architecture, science, and a broad range of specialty disciplines. Employees at Robson Forensic work alongside highly respected experts from both industry and academia. Our forensic experts are engaged in meaningful casework that is consequential to industry and society. Robson Forensic provides a unique working dynamic that blends collaboration and autonomy. We are an Equal Opportunity Employer.