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Accounts Receivable Supervisor/Manager
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Robert Half
Knoxville, TN (In Person)
Full-Time
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Job Description
We are looking for an experienced Accounts Receivable Supervisor/Manager to join our client in Knoxville, Tennessee on a Contract basis. This role will provide leadership coverage during a leave while helping maintain accurate billing, steady cash flow, and efficient receivables operations. The position is well suited for a hands-on accounting leader who can guide a small team, strengthen day-to-day processes, and collaborate across departments to support financial performance. There may be potential for longer-term consideration depending on business needs and individual results.
Responsibilities:
- Lead and support a six-person accounts receivable team, setting clear expectations and encouraging strong performance across daily operations.
- Direct invoicing, cash posting, collection efforts, and account balancing activities to help ensure accuracy and timeliness throughout the billing cycle.
- Review team capacity, output, and service levels, making adjustments as needed to keep priorities on track and financial targets supported.
- Use NetSuite, Oracle, Salesforce, and Excel to oversee account activity, manage billing records, and prepare operational reporting.
- Evaluate current receivables workflows and introduce practical improvements that increase efficiency, consistency, and overall effectiveness.
- Investigate and resolve escalated billing concerns, payment issues, and account discrepancies with a high level of urgency and accuracy.
- Maintain adherence to internal controls, reconciliation standards, and financial procedures across accounts receivable activities.
- Work closely with finance, sales, and customer-facing teams to improve coordination, support accurate customer billing, and address account-related questions.
- Produce and interpret aging reports, collection trends, and other key metrics to provide visibility into department performance.
- Assist with onboarding and coaching team members to build capability and reinforce a service-oriented team environment.