Guest Service Auditor

Guest Service Auditor East Lansing, MI Job Details Part-time $16 an hour 19 hours ago Qualifications Guest relations Phone communication Night audit Greeting customers Sanitation Processing cash transactions Financial management report preparation Credit card payment processing High school diploma or GED Cleaning Entry level Customer complaint resolution Client interaction via phone calls Full Job Description We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS!

Responsibilities include:  Running the night audit and resetting the operating system for next days business  Sending out daily financial reports to above property and corporate team  Greeting guests both in person and over the phone  Coordinating guest check-in/check-out and assisting guests with making reservations  Answering guest questions and assisting guests with any problems they may experience  Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in  Handling financial transactions (both cash and credit)  Promptly assisting with guest requests  Actively listening to and resolving guest complaints  Ensuring cleanliness of the property and performing light cleaning duties if needed  Other duties as assigned by general manager

Requirements:

High school diploma or equivalent preferred Ability to walk and bend frequently throughout shift Detail oriented Professional attitude Reliable transportation Ability to work independently Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and provide a unique guest experience. Clean-Fixed-Friendly Hotels!

Pay:

$16.00 / hour

Job Type:

parttime

Schedule:

Night shift Weekend availability

Education:

No education required Work location: On-site