View More Jobs Senior Manager - Audit, Global Servicing Phoenix, AZ, United States (Hybrid) Apply Now Job Description About the Internal Audit Group at American Express Our Internal Audit Group is a worldwide function with 400+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk. We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies. About the Role Our Internal Audit Group is seeking an experienced Audit Senior Manager - Global Servicing in a hybrid role located in the Phoenix office to help advance and grow our audit coverage across the Global Servicing business function. The IAG Global Servicing Senior Manager role will help manage and execute core Global Servicing audits, business monitoring, support remediation of regulatory action plan validations, and additionally support our Conduct, Internal Fraud, and Insider Risk team as needed. The ideal candidate will have strong problem-solving skills, excellent attention to detail, and the ability to communicate audit issues and results effectively. Responsibilities Key Responsibilities Act as an Auditor in Charge (AIC) on more complex audits and/or lead multiple simultaneous low-risk audits, executing and managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups and external auditors to ensure effective execution; conduct L1 reviews Analyze/review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings Lead audit client meetings and walkthroughs Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business exams Delegate tasks to team members; guide Senior/Staff in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team Begin to develop subject matter expertise in a specific line of business Serve as the first level of escalation, effectively navigating problems and difficult conversations Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps Report on assigned tasks in client reporting meetings; assist with preparing materials for Regulatory exams Follow-up with management to ensure management action plans are closed effectively and timely Qualifications Minimum Qualifications 6+ years of audit experience Prior experience working at a Big Four / G-SIB Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions Applies control theory and professional auditing practices throughout the audit lifecycle Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes Preferred Qualifications Knowledge of enterprise / operational risk management processes including regulatory exam management / regulatory affairs, issues management, new product approval, third-party / vendor risk management, etc. Relevant professional certifications (e.g., Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), etc.) Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc. Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.​ Job Info Job Identification 26013678 Job Category Internal Audit Posting Date 09/08/2026, 05:19 PM Apply Before 09/16/2026, 03:00 AM Degree Level Bachelor's Degree Job Schedule Full time Locations 18850 N 56th Street Building 1, Phoenix, AZ, 85054, US

AMEX 18850 N

56th Street, Phoenix, AZ, 85054, US

AMEX 18850 N

56th Street Building 3, Phoenix, AZ, 85054, US

AMEX 18850

North 56th Street, Phoenix, AZ, 85054, US (Hybrid) Salary Range $103750 - $174750 annually + bonus + benefits Career Area Operational Risk Management and Control Management Return to Jobs List

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