CARSTAR is the largest network of collision repair professionals in North America. Job Summary The Estimator's primary responsibility and accountability is to provide an exceptional customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs. Duties Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily "production walks" with the Management Team, as required Support all team members when required Experience Previous experience as a collision estimator or in auto service management within a dealership or collision repair shop. Proficiency in estimating software such as CCC ONE or similar programs; familiarity with automotive diagnostics is a plus. Excellent client communication skills with the ability to explain technical details clearly and confidently. Valid driver's license with a clean driving record; ability to travel between locations if required. Knowledge of Repairs and OE Guidelines Basic Computer Skills Compliance for DRP's Minimum of 1-year experience Must be willing to complete

I-CAR Training Pay:

$60,000.00 - $86,000.00 per year

Benefits:

Paid time off

Work Location:

In person