Job Title:

Service Advisor (Collision Estimator)

Responsibilities:

DUTIES / RESPONSIBILITIES

Repair damaged vehicles using technical information sheets following APS (Advanced Process Solutions) in accordance with repair orders (RO). Makes \"repair or replace\" decisions concerning safety, costs, and cycle time. Bodyshop Experience with CCC one, Repair Plan Phase, Mitchell Connect, ALLDATA, OPS Trax, I-CAR Certifications. Work and communicate with Technicians on the vehicle repair status (including supplements). Utilize all required safety equipment, follow proper repair procedures, and adheres to all requirements for hazardous waste disposal.. Attend daily release meetings. Other duties as assigned.

Provide exceptional customer service to clients via phone, email, and chat
Assist customers with inquiries, concerns, and requests in a timely and professional manner
Analyze customer needs and recommend appropriate solutions or products
Process orders, returns, and exchanges accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with other team members to resolve complex customer issues
Follow up with customers to ensure satisfaction and resolve any outstanding matters

Experience:

Previous experience in a customer service role preferred
Strong communication skills, both verbal and written
Ability to analyze customer needs and provide effective solutions
Proficient in using customer service software and computer systems
Excellent problem-solving skills and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:

Competitive salary based on experience
Comprehensive training program provided
Opportunities for career advancement within the company
Health insurance benefits available
Paid time off and holiday pay If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Apply today to join our dynamic team of Customer Service Representatives!

Job Type:

Full-time Pay:

$65,000.00

$80,000.

00 per year

Benefits:

Employee discount Paid time off

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver's License (Required) Ability to

Relocate:

Midway City, CA 92655: Relocate before starting work (Preferred)

Work Location:

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