Auto Body Estimator

Job Summary Supreme CARSTAR in Commerce City is seeking a dynamic and detail-oriented Auto Body Estimator to join our fast-paced automotive repair team. In this vital role, you will evaluate vehicle damage, prepare accurate repair estimates, and coordinate with customers and technicians to ensure seamless service. Your expertise will help deliver exceptional customer satisfaction while maximizing shop efficiency. If you thrive in a lively environment, possess a keen eye for detail, and have a passion for automotive repair, this opportunity is perfect for you! Duties Greet customers promptly and in a timely manner to accurately determine customer's needs while ensuring a high degree of customer service. Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair. Informs customers about CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work. Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery). Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers. Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer. Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process. Inspects all completed repairs before delivering customer vehicles, explains CARSTAR's warranty and Quality Control process with all customers. Attend daily release meetings. Other duties as assigned. Experience High School diploma required, bachelor's degree preferred. 1-3 years prior experience as a collision estimator or insurance appraiser. Prior damage analysis experience•hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage. Experience with collision management systems (CCC, MRC). Fluent using Mitchell or CCC-1 estimating software. Knowledge of Microsoft Office Software (Word, Excel, Outlook). I-CAR training or other industry training preferred. History of working independently without close supervision. Strong sales and negotiation skills. Ability to multi-task in a fast-paced work environment. Valid driver's license and insurable driving record. Must be able to work the following days and hours: Monday•Friday (8:00 a.m.•5:00 p.m.)

Pay:

$60,000.00•$70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan

Work Location:

In person