Auto Collision Estimator

Job Title:

Collision Advisor Department:

Collision Center Reports to:

Collision Center Director/Service Operations Director Job Status:

Full-time Position Summary:

The Collision Center Advisor appraises vehicle damage to determine cost of repair for insurance claims settlements. This position coordinates with the Parts Department, Service Department and Collision Center Director to provide accurate repair timelines and keep customers informed of repair progress. Attention to detail and world class customer service skills are essential to deliver successful results. Every position is vital when building confidence and reliability in Bomnin Automotive as the preferred and trusted collision center in our local community.

Essential Functions:

• Estimate all drive-in appointments and propose repair plans
• Complete estimate review with customer, prior damage walk-around sheets including all appropriate pictures while notating customer expectations and/or concerns in file
• Communicate to appropriate personnel all customer concerns and expectations
• Ensure that all expectations noted in file are met before delivering the vehicle to customer and all concerns expressed during drop-off have been handled
• Responsible for coordinating and creating detailed written supplements with the technicians next to the vehicle using estimating tablet in order to capture all damages from the beginning and minimize additional supplements as much as possible
• Process and communicate supplements to insurance companies one day after the vehicle is dropped off and/or authorization is given for same
• Ensure parts list is e-mailed to parts department as soon as authorization and estimate is complete as well as supplement parts estimates
• Coordinate daily parts updates with parts department, production team and technicians
• Provide repair plan communications including vehicle status updates to customers in every phase of the repair process.
• Ensure that all repair order files are opened in CRM and maintained in an organized manner including proper authorizations and all documentations
• Prepare and complete proper paperwork including post scans, frame measurements, alignment specs, copy of final estimate and final invoice for a complete final customer packet prior to vehicle delivery
• Ensure that all repair orders are balanced and invoiced prior to vehicle delivery followed by proper closing of the RO
• Ensure that all customer expectations and concerns have been met, vehicle has been properly diagnosed and all appropriate repairs have been completed
• Total loss administration
• Review open RO's list with manager and close all pending tickets by the 15th and 30-31st of each month
• De-notes duties that may be assisted by CSR if available

Position Requirements:

• High School diploma or equivalent
• Valid in-state driver's license with acceptable and safe driving record
• Attention to detail
• Ability to follow instructions and processes to ensure safety and quality
• Up to date with required certificates
• Organization, teamwork and follow up skills.
• Ability to effectively communicate with others - verbal and written Working estimating knowledge, including CCC One system Strong sales orientation Organization and multi-tasking skills, good time management and adapt easily to fast-paced environment Personable, friendly demeanor with "Fist Class" customer service approach Well groomed, professional appearance Must be able to sit and stand for extended periods of time during the estimating and disassembly process Must be able to walk, bend, push/pull, stoop, kneel, and/or crouch frequently Regularly exposed to work near mechanical parts Occasionally exposed to fumes, airborne particles, and/or corrosive chemicals Moderate to loud noise levels in this working environment Must be able to lift up to 35 pounds Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Bomnin Automotive is an equal opportunity employer and a drug-free workplace. You can also apply through our website: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?

R_ID=7173596

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Auto estimating: 1 year (Required) Ability to

Commute:

Miami, FL 33177 (Required)

Work Location:

In person