Process and evaluate warranty claims in accordance with XCMG's warranty policies and procedures. Review and validate warranty claims submitted by customers, ensuring accuracy and compliance with warranty terms. Liaise with customers, service technicians, and internal departments to gather necessary information and resolve warranty issues. Maintain accurate records of warranty claims, repairs, and resolutions in the warranty management system. Provide timely updates to customers regarding the status of their claims, ensuring clear communication throughout the process. Assist in identifying recurring warranty issues and work with the quality control and engineering teams to address root causes. Collaborate with the parts department to ensure timely availability of parts required for warranty repairs. Analyze warranty data to track trends and help identify opportunities for process improvements. Manage warranty cost reporting and assist in the preparation of warranty budgets and forecasts. Handle escalated warranty-related inquiries and concerns from customers or dealers in a professional and effective manner. Assist with training new employees or dealers on warranty processes and procedures as needed.