This field-based role in the Bryan-College Station, TX area involves investigating, negotiating, evaluating, and appraising vehicle damage claims. You will ensure estimate accuracy in compliance with state laws and regulations, while delivering exceptional member service through proactive communications and empathy. What You'll Do as a Senior Auto Appraiser - Field Evaluate and appraise highly complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state regulations. Investigate claim damages by communicating with insured parties, internal adjusters, and third parties/vendors, potentially involving face-to-face interactions. Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all supporting physical damage documentation is in the claim. Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance. Review claims/suppliers for fraud indicators and refer to the Special Investigations Unit if applicable. Maintain accurate and current claim file documentation for complex claims throughout the claims process. Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines. Review additional damage received from repair facilities to complete supplements or triage to field provider inspection methods. Serve as a subject matter expert for disputed claims or trials and as a resource for team members on escalated issues. Partner with vendors and internal business partners to facilitate the resolution of highly complex claims, including external regulatory coordination. Proactively provide policyholders with information regarding coverage, repair estimates, total loss valuations, and claims/repair processes. Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work. Be assigned CAT deployment travel with minimal notice during designated CATs. Work various types of claims, including those of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Supporting Your Well-being Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning and continuing education assistance Supporting Your Well-being USAA offers a comprehensive benefits package designed to support employees' physical, financial, and emotional well-being. This includes robust medical, dental, and vision plans, along with a 401(k) and pension plan for financial security. Employees also receive life insurance, parental benefits, adoption assistance, and a generous paid time off program that includes paid holidays and volunteer hours. Additionally, USAA supports professional growth through career path planning and continuing education, alongside various wellness programs. Who We're Looking For We are seeking a Senior Auto Appraiser - Field with a High School Diploma or GED and at least two years of auto appraising experience. The ideal candidate will possess proficient knowledge of P&C insurance policy contracts, auto parts distribution, and claim appraisal processes, along with advanced skills in using estimating platforms like CCC. Strong written and verbal communication abilities are essential for effective interaction with various stakeholders. Candidates must be able to acquire and maintain an insurance adjuster license within 90 days and be aware of the physical demands of the role, which include operating a company vehicle, performing vehicle inspections in various conditions, and potentially working outdoors or in body shop environments. High School Diploma or General Equivalency Diploma. 2 years of auto appraising experience. Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution, and claim appraisal processes. Advanced working knowledge of estimating losses using CCC or similar platforms. Demonstrated written and verbal communication skills for interacting with members, claimants, repair facilities, and other stakeholders. Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts. Awareness that the role may require operating a company vehicle, reaching, handling, squatting, bending, climbing, and kneeling for vehicle inspections. Awareness that the role may involve working outdoors in inclement weather and in body shop/salvage yard environments up to 25% of the time. Awareness that the role may require meeting USAA safe driving requirements, including MVR verification and possession of a valid driver's license. Why Join Our Mission? Opportunity for remote or hybrid flexibility for active-duty military spouses Support for active-duty military spouses Fulfilling career aligned with core values Contribution to the financial security of military families Senior Auto Appraiser -

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Empowering Military Families Embark on a rewarding career as a Senior Auto Appraiser - Field, where you'll play a crucial role in evaluating complex auto damage claims and ensuring financial security for military families. This field-based position in the Bryan-College Station, TX area offers the chance to apply your expertise in a mission-driven environment, supported by a company dedicated to its members and employees.