This field-based position in the Tempe, Chandler, Ahwatukee, Casa Grande area, part of the Phoenix metro, involves investigating, negotiating, and appraising complex vehicle damage claims, ensuring accuracy and compliance with regulations, all while delivering exceptional member service. Candidates willing to work in the Phoenix area, including Casa Grande and Maricopa, are encouraged to apply. Your Responsibilities as a Senior Auto Appraiser - Field Evaluate and appraise highly complex auto physical damage claims using digital tools, adhering to contract terms, corporate guidelines, and state regulations. Investigate claim damages by communicating with insured parties, internal claims adjusters, and third parties/vendors, potentially involving face-to-face interactions. Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all supporting physical damage documentation is in the claim. Apply advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions. Review claims/suppliers for fraud indicators and refer to the Special Investigations Unit if applicable. Maintain accurate and current claim file documentation throughout the claims process for complex claims. Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines. Review additional damage received from repair facilities to complete supplements or triage to field provider inspection methods. Serve as a subject matter expert for disputed claims or trials and as a resource for team members on escalated issues. Partner with vendors and internal business partners to facilitate the resolution of highly complex claims, potentially involving external regulatory coordination. Proactively provide policyholders with information regarding coverage, repair estimates or total loss valuations, and the claims/repair process. Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, and/or holiday work. Be assigned CAT deployment travel with minimal notice during designated CATs. Work various types of claims, including those of higher complexity, and perform additional duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Supporting Your Well-being Comprehensive medical, dental, and vision plans 401(k) retirement plan Pension plan Life insurance Parental benefits Adoption assistance Paid time off program with paid holidays 16 paid volunteer hours Various wellness programs Career path planning Continuing education assistance Supporting Your Well-being USAA offers a comprehensive benefits package designed to support employees' physical, financial, and emotional well-being. This includes medical, dental, and vision plans, along with robust retirement options like a 401(k) and pension. Employees also receive life insurance, parental benefits, adoption assistance, and a generous paid time off program that includes holidays and volunteer hours. Additionally, USAA supports professional growth through career path planning and continuing education. Who We Are Looking For We are seeking a Senior Auto Appraiser - Field with a High School Diploma or GED and at least two years of auto appraising experience. The ideal candidate will possess proficient knowledge of P&C insurance policy contracts, auto parts distribution, and claim appraisal processes, along with advanced skills in estimating losses using platforms like CCC. Strong written and verbal communication abilities are essential for effective interaction with all parties involved. You must also be able to acquire and maintain an insurance adjuster license within 90 days. This role may involve physically demanding tasks such as operating a company vehicle and inspecting damaged vehicles in various environments. High School Diploma or General Equivalency Diploma. 2 years of auto appraising experience. Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution processes, and claim appraisal procedures. Advanced working knowledge of estimating losses using CCC or similar estimating platforms. Demonstrated written and verbal communication skills for interacting with members, claimants, repair facilities, and other stakeholders. Ability to acquire and maintain an insurance adjuster license within 90 days and 3 attempts. Awareness that the role may involve operating a company vehicle, reaching, handling, squatting, bending, climbing, and kneeling for vehicle inspections. Awareness that the role may involve working outdoors in inclement weather and in body shop/salvage yard environments up to 25% of the time. Ability to meet all USAA safe driving requirements, including MVR verification and possession of a valid driver's license. What Makes This Role Unique? Remote or hybrid flexibility for active-duty military spouses Opportunity to work in a field-based role Support for active-duty military spouses On-call dates and potential evening, weekend, and/or holiday work for CAT response Potential CAT deployment travel with minimal notice Become a Senior Auto Appraiser in Phoenix Join USAA as a Senior Auto Appraiser in the Tempe, Chandler, Ahwatukee, Casa Grande area, part of the Phoenix metro, where you'll play a crucial role in evaluating complex auto damage claims. This field-based position offers a competitive salary and a robust benefits package, all while contributing to a mission-driven organization dedicated to serving the military community. Candidates willing to work in the Phoenix area, including Casa Grande and Maricopa, are encouraged to apply.