ABOUT THE JOB

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING

Operations Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator\nThis role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.\nEmploys timely and clear communication to all branch employees\nUtilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.\nCost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)\nUtilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.\nEnsures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.\nEnsures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.\nCollaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.\nEfficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency. Production Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.\nDemonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.\nIssue and track vendor purchase orders\nOrders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.\nFocuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.\nOther duties as assigned. Customer Service Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.\nEnsure On Time Deliveries, Returns, Relocations and Service\nDrives high levels of product quality (First Time Quality)\nCommercial readiness through operations excellence.

EDUCATION AND QUALIFICATIONS

Requirements:

High school diploma, GED, or 3 years of applicable experience\n5 yearsexperience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot\nExperience managing a unit or departmental budget. OR 2 years of experience with WillScot\nMS Office/Excel/Word/Outlook experience\nAbility follow direction and meet deadlines in a fast-paced environment\nExperience applying creativity to problem-solving\nBuild sustainable relationships and trust with vendors through open, proactive communication\nAbility to effectively manage multiple, changing priorities in a fast-paced environment

Preferred:

Bachelors degree\nExperience working with customers\nExperience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.\nExperience in areas including fleet management, logistics, inventory, dispatching building codes/permitting Personal Characteristics Lead by example through living our values:\nDedicated to Health & Safety\nCommitted to Inclusion & Diversity\nDriven to Excellence\nTrustworthy & Reliable\nDevoted to Our Customers\nCommunity Focused #LI-BG1 This posting is for a(n) Existing Position.

Disclaimer:

This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. 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