Customer Business Manager

Customer Business Manager#26-04613 $57.69-$72.12 per hour Los Angeles, CA Onsite Job Description

At-a-Glance:

Are you ready to build your career by joining an international fire, HVAC and security equipment company. If so, our client is hiring a Customer Business Manager.

Position Type:

Contract Onsite Required 10+ years in facility management / infrastructure O&M Strong background in multi-system technical Business (HVAC, electrical, life safety) Proven experience in: Contract-driven environments (P3 preferred) KPI-based performance management Leading large, multi-disciplinary teams Strong contract interpretation and stakeholder management skills

Responsibilities:

The Customer Business Manager is accountable for the end-to-end delivery of Business & Maintenance (O&M) services at the facility under a contract. This role ensures contract compliance, asset reliability, KPI performance, and customer (LAWA) satisfaction, while maintaining a safe and efficient operating environment.

Core Accountabilities:

Own execution of Project Agreements requirements Ensure compliance with: Availability and performance standards Maintenance obligations and response times Lead audits, reporting, and interface with LAWA on contractual matters Collaborate with co-partner to deliver contractual obligations Develop SOP/EOP and implement Critical thinker Able to lead and coordinate contractual meetings with key stakeholders (Police, Fire, LAWA and rental car customers)

Business & Asset Management:

Oversee all O&M activities across critical systems: HVAC, BAS, electrical, vertical transport, fire/life safety, security Ensure effective work order management, PM execution, Life Cycle program and asset reliability Oversee subcontractors and service provider

KPI & Performance Management:

Manage contract-driven performance metrics, including: Availability and Performance compliance Response times and backlog Quality, safety, and cost performance Drive corrective actions and continuous improvement initiatives Employee performance metrics

Customer & Stakeholder Leadership:

Serve as primary Business interface with LAWA and Project Company Lead performance reviews and Business meetings Provide clear reporting on performance, risks, and improvement plans Maintain strong, collaborative customer relationships

Team Leadership:

Lead a multi-disciplinary FM team and subcontractors Responsible for: Staffing, training, and performance management Workforce planning and technical capability development Promote a culture of safety, accountability, and continuous improvement Key Success Measures Compliance with availability and performance standards Achievement of contract KPIs and service levels Successful audit and compliance outcomes Manage multiple site budgets and meet forecasted margins Customer (LAWA) satisfaction Safety performance and Business reliability Get in

Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Simran at (551) 277-4514 to learn more. #LI-VK1 #HbM6349