On January 3rd 1966, in the back of a grocery store, First Federal Savings Bank opened our doors. Dick Belcher, CEO and founder, along with the board, envisioned a bank where friends and neighbors would feel like family. Our focus on people has allowed us to grow to be more than just a bank. We have expanded to 6 branches all over Northern Indiana and are considered to be a leading mortgage lender in Indiana. Our mission statement says it very well: First Federal's mission is to serve our customers with the newest, competitively priced products delivered to them with state-of-the-art technology; to provide to all First Federal Family members a favorable working environment with reasonable compensation and benefits; and to treat all customers and First Federal Family members in the manner that all would like to be treated." To simplify our beliefs and culture into a phrase, Dick Belcher says it best when stating, "We don't want to be the biggest bank, just the best." Assistant Branch Manager

DEPARTMENT

Managers

REPORTS TO

Branch Manager

SUPERVISES

COMPANY

CORE VALUES

Retail Staff. § Respect/Golden Rule § Commitment to Serve § Flexibility § Integrity § Have fun

JOB SUMMARY

The Assistant Branch Manager supports the Branch Manager in overseeing daily operations of the branch, with a focus on supervising retail staff, ensuring excellent customer service, and maintaining operational efficiency. This role assists in staff training, performance monitoring, and problem resolution, while also stepping in to manage the branch in the Branch Manager's absence.

MAJOR DUTIES & RESPONSIBILITIES

KNOWLEDGE, SKILLS & ABILITIES:

• Champion deposit growth in the branch by promoting, following and growing and coaching our CAG strategy.
• Responsible for retail staff coverage & scheduling
• Maintain cash vault & ATM's
• Coach, train, and develop Tellers & New Account Tellers
• Assists tellers in solving customer problems and balancing issues, serving as an operational reference
• In depth knowledge of bank policies, procedures and products in order to answer customer questions, explain available services, and refer customer to appropriate bank personnel
• Support Branch Manager with business opportunities and engage in new relationships
• Coordinate and provide constructive feedback during Annual Review Process for Tellers with Branch Manager
• Main point of contact for second level customer questions/needs
• Investigate and correct errors upon customer's request in person, by telephone, or written correspondence, according to customer and bank record
• Be a visible presence through participation in community events and leadership in local not-for-profit organizations
• Teller Duties as required
• New Account duties as required
• Investigate teller losses and institute corrective procedures § Excellent attitude in dealing with employees, customers, and management § Maintain security and confidentiality of customer's personal information § Extensive business account experience § Strong communication and presentation skills § Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss of fraud § Strong oral and written communication skills § Ability to work under pressure in a fast-paced environment with a high degree of accuracy § Knowledge of federal banking regulations including BSA, GLBA, Reg E, Reg D, Reg CC § Ability to lean and adapt with new situations and to teach others § Computer skills including but not limited to word, excel, and adobe reader and acrobat § Ability to lead by example

EDUCATION & EXPERIENCE

§ High school diploma or equivalent § Prior cash handling and customer service experience preferred § Understanding of business structures. Experience with business accounts and sales presentations.

OTHER DUTIES

This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

COMPANY CONFORMANCE

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

PHYSICAL/WORK ENVIRONMENT

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

FAIR LENDING & BANK SECRECY ACT

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies. First Federal Savings Bank is an Equal Opportunity Employer