Position Summary:

The Branch Manager's role is to ensure the smooth and effective operation of the branch, while keeping customer service as the top priority. Consistently meet expectations for growth and income as well as other objectives set for the branch by management. Managers oversee the staff of their location(s), ensuring the highest level of performance and compliance.

Job Responsibilities:

Manage branch employees, including feedback, training, discipline, and scheduling
Ensure branch employees are appropriately trained and able to perform their duties
Promote branch by developing existing customer relationships and acquiring new customers
Resolve customer issues and concerns as they arise and ensure appropriate follow-up
Maintain advanced knowledge of both personal and business banking products
Represent the bank at community events
Ensure all operations, security, and audit policies and procedures are followed
Act as backup for other branch positions as needed
Process and close consumer loan applications
Be present and available in the branch as much as possible
Hold regular branch team meetings to discuss operational changes/issues, review products, and discuss upcoming events
Decision and monitor customer overdrafts, return items, and account activity for abuse and inconsistencies with compliance
Review and process various branch reports, ensuring accuracy and resolving discrepancies
Monitor and provide teller overrides and transaction approvals when necessary
Help locate teller outages (overages and shortages) and audit for teller differences
Monitor competitor rates and contact management when a special rate is needed to obtain or retain a relationship.
Conduct monthly alarm testing
Conduct quarterly security meeting with branch staff
Manage key access for the location
Act as the lead point of contact for branch needs, working closely with IT, Facilities, and Security personnel to address building maintenance
Maintain office supplies for location
Work closely with branch commercial lenders and business developers to ensure commercial clients are serviced appropriately
Consistently support the Bank and its core values
Follow all policies and procedures
Additional duties may be assigned by supervisor

Requirements:

High school diploma or equivalent
Bachelor's degree in Finance, Accounting, or other business-related field highly preferred
10+ years experience in retail banking
5+ years experience in management
Experience in consumer lending
Advanced knowledge of banking rules, regulations, and best practices
Knowledge of banking software required, experience with Horizon XE highly preferred
Excellent written, verbal, and interpersonal communication skills
Ability to navigate and learn new computer systems
Exceptional organizational, time management, problem solving, and decision-making skills
Strong customer service skills
Honesty and integrity
Ability to work accurately and efficiently, with close attention to detail
Ability to work independently while having a strong commitment to team orientation
Strong leadership skills
Ability to follow directions, comprehend new training, and adapt and relay changes in regulations, policies, and procedures

Benefits:

Medical, Dental, and Vision Insurance
Company Provided Life and Disability Insurance
Paid Time Off
401(k) with Employer Match
Tuition and Professional Development Assistance American Bank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, or any other protected category under applicable law.

Pay:

From $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

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