Summary:

The Assistant Branch Manager (ABM) is responsible for supporting the Branch Manager in all areas of branch leadership. This includes but is not limited to customer service, sales, operations, compliance, training, and culture. The ABM may have direct supervisory authority of staff, as deemed necessary by the Branch Manager. This position includes but is not limited to the following responsibilities:

Responsible for ensuring that staff offer a level of service that is unparalleled and solutions focused while balancing risk and the regulatory requirements of the bankWith the Branch Manager, responsible for the overall operational soundness of the branch. This includes all teller and customer service functionsEnsures the adherence to policy and procedure within the branch, and that staff always takes the time to get tasks right the first timePromotes a culture of high performance and continuous improvement that values a commitment to qualityEnsures that bank resources, including staff, are being used efficiently and productively Must work with Branch Manager in ensuring that staff is being developed and trained in areas that are specific to their personal growth as well as in topics deemed necessary by the BankMentors, coaches, and trains staff to ensure customer service, sales, operational, and compliance objectives are being metCollaborates effectively within Retail and with other departments With branch manager, establish and lead a solutions-based sales environment focused on deepening relationships with new and existing customers Works with branch staff to partner with other lines of business in providing meaningful customer referrals (Mortgage, Osaic, Wealth Management, Commercial, etc.)Collaborating with Branch Manager, monitors staff performance via conducting performance reviews on time, developing goals for individuals by establishing structured Key Performance Indicators (KPIs), setting objectives and priorities and providing appropriate accountability and coaching.

Provides guidance and support to branch staff regarding escalated customer concerns, branch operations and risk management. Represent the Bank in various civic and community activities.

Requirements:

4-5 years of experience in a sales environment with a solid track record 2-3 years of financial services experience2-3 years of leadership experienceGreat interpersonal and communication (written and oral) skillsOrganizational, analytical and problem-solving skills with keen attention to detailHigh School Diploma or equivalent required. Bachelors degree preferredMust be able to lift 20 lbs Must be able to work SaturdaysIf needed, must be able to travel between branchesDemonstrate a sound level of cultural competence, communicating with a diverse customer baseEvery GSB employee is expected to: Enthusiastically represent Greenfield Savings Bank within the communityWillingness to contribute to the success of the Bank wherever possible and regardless of rankAdvocate and champion for the success of GSB customers and colleaguesInfluence a welcoming environment for colleagues and customersGreenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

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