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Assistant Branch Manager
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bankHometown
Worcester, MA (In Person)
$57,720 Salary, Full-Time
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Job Description
Assistant Branch Manager bankHometown - 3.0 Worcester, MA Job Details $26.00 - $29.50 an hour 3 hours ago Qualifications Computer operation Customer communication Staff supervision Team leadership Computer skills Full Job Description
OVERVIEW
Together with the Branch Manager, the Assistant Branch Manager is responsible for overseeing all of the daily branch functions, participating in the hiring process, developing, and maintaining a branch team, and overall customer experience. Performs supervisory and administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established Bank policies and procedures. Oversees lobby and teller line and assists in the coordination and delegation of work assignments. Demonstrates leadership, accountability, dependability, professionalism, teamwork, and excellent communication skills in every interaction. Provides backup to Branch Manager as needed.PRIMARY ACCOUNTABILITIES/RESPONSIBILITIES
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers. Superior Service Quality Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention. Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization's competitive position within the market place. Lending Interview and take applications for all consumer and home equity loans/lines (where applicable). May close consumer and home equity loans/lines. Refer mortgages and refinances to branch's Mortgage Originator, but may also assist customers in entering online mortgage applications in absence of Mortgage Originator. Maintain a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes. Leadership and People Management Participate in the hiring process. Assist in coaching the entire branch team. Work with the Branch Manager to maintain open lines of communication with the branch team and ensure timely communication of pertinent information. Maintain a comprehensive understanding of the Bank's mission statement and core values across your team. Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank. Operations and Compliance- Ensure compliance with the Federal and State laws as well as the Bank's policies and procedures.
- Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
- Oversee branch security detailed in the HFG security manual and ensure branch staff compliance.
- Ensure completion of all required training by entire branch team.
EDUCATION AND EXPERIENCE
Associates degree or similar course work/training Minimum of 2 years customer service experience/sales experience Minimum of 2 years supervisory experience Prior Assistant Branch Manager experience is a plus Fluency in a second language is a plus- Computer skills required
- Knowledge of Microsoft products a plus An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities.