Branch Manager Micro-Cap Solutions Worcester, MA Job Details Full-time $80,000 - $100,000 a year 2 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Customer communication Teamwork Account development Team development Driver's License Customer relationship management Full Job Description Micro-Cap Solutions is conducting a confidential search on behalf of a growing national organization seeking an experienced Branch Manager to oversee operations, lead teams, and drive continued business growth. Our client is an established, expanding organization looking for a hands-on leader who can manage day-to-day operations while building strong customer relationships, developing employees, and identifying opportunities for continued growth. The Role The Branch Manager will be responsible for overseeing overall branch performance, ensuring operational efficiency, strong team performance, customer satisfaction, and business growth. This is a highly visible leadership position combining operations management, people leadership, client relationship management, and business development. The ideal candidate is a proactive, results-driven leader who thrives in a fast-paced environment and is comfortable managing teams, operational resources, and customer relationships. Key Responsibilities Operations Management Oversee day-to-day branch operations, ensuring efficiency, service quality, and customer satisfaction. Manage staffing, scheduling, equipment, resources, and operational requirements. Monitor business performance and implement improvements to increase efficiency and service delivery. Partner with internal departments to resolve operational challenges and ensure services are delivered on time. Maintain visibility into daily operations and provide hands-on support as needed. Team Leadership & Development Lead, coach, and develop employees and frontline supervisors. Establish clear performance expectations and hold teams accountable for results. Oversee staffing, hiring, employee performance, and payroll-related activities. Build a collaborative, high-performing team culture focused on accountability and continuous improvement. Business Development & Client Management Manage and strengthen relationships with existing customers. Identify opportunities to expand business within current accounts and develop new customer relationships. Participate in client meetings, business development discussions, and the sales process. Serve as a primary point of contact for key customer relationships. Support revenue growth, customer retention, and overall branch performance. Experience & Profile Experience in operations management, branch leadership, territory management, or a related service-based business. Proven ability to lead teams and manage operations in a fast-paced environment. Experience overseeing staffing, scheduling, resources, and operational performance. Strong leadership skills with experience coaching, mentoring, and developing employees. Customer-facing experience with the ability to develop and maintain strong business relationships. Business development experience, including growing existing accounts and identifying new opportunities. Strong organizational, communication, and problem-solving skills. Self-motivated, adaptable, and comfortable balancing strategic business objectives with hands-on operational responsibilities. Valid driver's license required. What We're Looking For A well-rounded operational leader who enjoys managing people, solving problems, and growing a business. The right individual will have experience overseeing teams and operations while maintaining strong customer relationships. We are looking for someone equally comfortable coaching employees, managing resources, solving operational challenges, and participating in business development activities. Work Environment Based in Worcester, MA , with responsibility for branch operations and surrounding service areas. Combination of operational oversight, client interaction, and hands-on engagement. Regional travel as needed to support operations, customers, and business development. Opportunity to work closely with regional leadership and cross-functional teams. Equal Opportunity Employer Micro-Cap Solutions and our clients are equal opportunity employers and are committed to building diverse and inclusive teams. All qualified applicants will receive consideration without regard to protected characteristics.

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person