Branch Operations Manager Reports To:

Director of Aftermarket Location:

Hasbrouck Heights, NJ Department:

Operations (Service & Parts)

Compensation:

Competitive salary plus performance-based bonus About Us Founded in 1946, Modern Group Ltd. is the Mid-Atlantic's premium Industrial Equipment Distributor and Service Provider. Our 100% Employee-Owned Company provides world-class sales and service for forklifts, construction equipment, arborist tools, and power generation systems across New Jersey, Pennsylvania, Delaware, and Maryland. Position Summary The Branch Operations Manager oversees the day-to-day operations of the dealership's service & parts departments to ensure efficient workflow, profitability, and customer satisfaction. This role focuses on optimizing productivity, controlling costs, and maintaining high standards of safety, quality, and employee engagement. Key Responsibilities Operational Leadership Direct and coordinate activities of the service & parts departments to meet company performance goals. Ensure jobs are scheduled, executed, and billed efficiently. Monitor department KPIs (labor efficiency, first-time fix rate, inventory turns, etc.) and implement corrective actions as needed. Oversee daily shop operations, mobile technician dispatch, and customer service response times. Maintain compliance with company policies, OSHA regulations, and manufacturer standards. Financial & Performance Management Develop, track, and manage departmental budgets, margins, and expense controls. Analyze financial reports to identify opportunities for profit improvement. Ensure consistent achievement of service gross profit targets and parts inventory metrics. Coordinate pricing, warranty recovery, and cost management initiatives. Team Management Supervise, mentor, and develop service & parts administrators. Recruit, train, and retain skilled technicians and support staff. Conduct regular performance reviews and establish clear accountability metrics. Foster a culture of respect, safety, teamwork, and continuous improvement. Customer Experience & Quality Ensure high levels of customer satisfaction through timely communication, accurate billing, and reliable service. Resolve escalated customer issues promptly and professionally. Support the sales team with operational insight for equipment preparation, demos, and delivery. Process & Continuous Improvement Streamline internal processes for scheduling, invoicing, and communication between departments. Lead initiatives to reduce downtime, improve technician utilization, and enhance inventory accuracy. Implement and maintain best practices in fleet maintenance, parts logistics. Drive digital transformation initiatives (e.g., telematics, mobile service apps, ERP optimization) Key Performance Indicators (KPIs) Service gross profit margin Labor efficiency and technician utilization Parts inventory turns and fill rate Customer satisfaction Safety and compliance record Departmental EBITDA contribution Qualifications 5+ years of progressive leadership experience in material handling, heavy equipment, or dealership operations. Strong financial acumen and familiarity with P&L management. Proficiency in dealership management or ERP systems. Excellent organizational, communication, and leadership skills. Mechanical or technical background in lift trucks or industrial equipment strongly preferred. Must be able to pass background check, physical and drug screen. Compensation Competitive salary plus performance-based bonus Health, dental, and vision benefits 401(k) with company match Paid time off and holidays Company vehicle or allowance (if applicable)

Job Type:

Full-time Pay:

$90,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): What is your desired salary? How many years of experience do you have managing service or parts operations in a dealership or equipment company? Have you worked in the material handling, construction equipment, or industrial equipment industry? Do you have experience managing a team that includes field service technicians or shop staff? Have you been responsible for budgeting or P&L management in a previous role? Ability to

Commute:

Hasbrouck Heights, NJ 07604 (Required)

Work Location:

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