Bilingual Assistant Branch Manager

Bilingual Assistant Branch Manager U.S. Eagle Federal Credit Union Job Category Banking & Investments Overview Description US Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are a place that quietly does the right thing in a world that can't stop talking about doing just that. At US Eagle, you can make a big impact and help us create a world where people matter more than profit. We are hiring a fulll-time, exempt position and are looking for candidates that can work a flexible/variable schedule Monday through Saturday. Bilingual differential will be paid for all hours worked. We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community. Medical, dental and vision insurance is available the first of the month following date of hire. Company paid basic life, short-term disability and long-term disability insurance. 401(k) retirement benefit that includes a company contribution and match. PTO Accrual (15 days off in the first year of employment). Paid federal holidays and paid birthday day off. These are just a few of the great benefits our employees enjoy! For more detailed information please visit our Career Opportunities page and click the Benefits tab .

Essential Functions & Responsibilities:

Personally greet each member as they enter the branch with an appropriate "good morning or afternoon" and thank them for coming in as they exit the branch; referring to them by name as often as possible; ask members to remove hats and sunglasses as they enter the building. Proficiently provide excellent member service to our members and potential members in both English and Spanish. Utilize workforce optimization tools (such as FMSI) to schedule and monitor daily activities of branch personnel. Assist in the hiring, training, directing, and evaluation of employee performance; recommend promotions, transfers and salary adjustments; identify performance problems and provide necessary coaching and/or disciplinary actions, up to and including terminations. Responsible for branch operating results and controls relative to established objectives. Take appropriate steps to address unsatisfactory performance. Recommend and implement changes as appropriate to improve systems, policies, and procedures and to ensure optimum efficiency. Monitor branch activities for compliance within established Credit Union policies and regulations and take action to resolve any out-of-compliance issues. Perform branch audits. Review documents prepared by branch personnel to ensure compliance with organizational policies and procedures. Explain services to potential consumer and commercial account members to generate additional business and to promote positive public relations. Assist branch staff in balancing daily transactions; examine, evaluate, process loan applications as needed and resolve account-related concerns with members. Depending on location assigned, will manage the overall operation of the teller platform. Manage branch office in absence of the Branch Manager. Complete member follow-up within the same day by email, phone or other communication. Perform other related duties as assigned.

Experience:

Three years to five years of similar or related experience.

Education:

A high school education or GED.

Other Skills:

Able to operate a 10-key calculator, typewriter, and computer keyboard. Required to fluently speak English and Spanish in a professional setting.