Branch Manager

Branch Manager Brewster, NY Job Details Full-time $80,000•$95,000 a year 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Employee onboarding Some college Record keeping Computer operation Customer communication Pricing Budget management Maintaining an organized workspace Customer retention Visual merchandising Sales management Outdoor work Workflow management (operations management method) Sales analysis Expense management Computer literacy Facilities management Merchandising Basic math Regulatory compliance HR legal compliance Employment & labor law English Mid-level Marketing management Auto service management Marketing strategy development Performance management 3 years High school diploma or GED Team development Business development Analysis skills Driver's License Supervising experience Managing budgets in a finance role Entrepreneurship Continuous improvement Store management Bank experience Decision making Financial control management Conflict management Mentoring Implementing HR recruitment processes Profit & Loss statement Recruiting Organizational skills Merchandising display arrangement Sales strategy Computer skills Equipment maintenance Industrial equipment Clerical experience Clean workspace maintenance Cross-functional collaboration Onboarding process management Equipment inventory management Profit and loss analysis Leadership Data-driven decision making Team motivation (leadership skill) Staffing management Cross-functional communication Overseeing training Customer complaint resolution Full Job Description Are you looking to get your career going? Looking for a company with great growth potential , advancement possibilities , and a company culture committed to your success and work life balance? Then your next position is waiting for you at Vermeer North Atlantic Sales and Service. Vermeer North Atlantic Sales and Service•the exclusive dealer/distributor for Vermeer Corp. (a premium, high-quality, industrial, and agricultural heavy equipment manufacturer, based in the United States with a global presence) Our territory consists of the Hudson Valley New York, New Jersey, and Eastern Pennsylvania region. We are looking to hire a Branch Manager to add to our already accomplished Brewster, NY team. The perfect individual will be someone with an entrepreneurial spirit who will assume responsibility for total operations, financial performance, morale, and growth initiatives in our growing and successful Brewster, NY location. This position will have dedicated individuals to act as mentors who will provide full comprehensive training to support this important role. The Vermeer North Atlantic (VNA) Branch Manager is responsible for the total business operations and Branch performance. The Branch Manager promotes excellence in customer service, customer retention, and growth of existing and new business. In addition, the Branch Manager owns all Branch operations in terms of Service, Parts and Rental Sales, cost control, inventory management, personnel, HR compliance, safety, and facility management. The Branch Manager provides strong positive and consistent leadership to cultivate and maintain an upbeat productive, collaborative, and high performing Team that supports VNA's Company Mission and Vision and Culture of integrity, honesty, and respect.

RESPONSIBILITIES

•Ensure proper staffing is maintained to meet customer experience needs by participating in hiring, screening, and onboarding processes and procedures of new associates with the help of our Training and Development Manager in accordance with applicable laws and company policies. Provide opportunities for Team Members to cross-train. Identify and develop talent within departments by providing continual training, developmental action planning, and meaningful feedback on job performance to Team Members. Provide clear direction, ongoing feedback, and hold each Team Member accountable for their performance and results. Create an environment where other Leaders and/or Team Members are empowered to make decisions. Clearly communicate and consistently enforce Company policies and procedures. Participate and complete all applicable company training programs. Understand and ensure adherence to Local, State, and Federal regulations, such as Department of Labor Regulations, as they relate to branch operations and Team Members. Recommend continuous improvements to refine or execute existing marketing strategies to improve Sales goals. Make sound and timely decisions daily using knowledge and experience that will impact business goals and strategies. Monitor sales, profit, cost trends, and develop plans of action as required. Manage controllable expenses including payroll, maintenance, supplies, etc. Ensure all reports and records are accurate, complete, and retained in accordance with Company policy, i.e., parts inventory, service, rental, and sales processes. Understand and manage the impact of branch financials and reports and develop plans to achieve budgeted goals. Responsible for all banking, accounting, and clerical functions from the Service Advisors & Parts to the Rental Team. Supervise and manage a team of 5 to 7 Team Members. Maintain an open line of communication and work cooperatively with all business partners across the company. Ability to be flexible and assist other areas of the Branch when needed. Set and maintain the expectation for the proper planning of daily/weekly/monthly workflows in all departments. Monitor and ensure cleanliness and neatness in all areas of the Branch, including all internal, external buildings, and grounds, especially the service shop, parts area, showroom, and all customer facing areas. Responsible for ensuring that the Branch is fully stocked, and properly merchandised in all display areas, shelves, and other applicable displays according to department standards. Understand, utilize all required business systems, and current technology as relates to successful Branch operations. Responsible for regular updating and communicating with Department Managers and Company General Manager daily/weekly/monthly. Maintain punctual and regular attendance. Conduct regular safety and update meetings weekly/monthly. Work with the Company Department Managers to master productivity, profitability, effective marketing of products promotions. Be a positive role model to your Team by providing excellent customer service to each and every customer. Demonstrate a can do/will do spirit by going the extra mile for all customers and Team members. Encourage and recognize Team Member's to provide a positive Customer Experience. Oversee all Team Member/customer conflicts providing positive resolutions. Manage sensitive situations including difficult customer interactions with patience and emotional intelligence. Perform other duties as assigned. Supervise day to day direction of all Associates in all departments. Responsible to stand in for each department and transact with customers directly when needed. Ensure the proper maintenance requirements on all company owned equipment. Ensure the accuracy of item pricing, item locations, and shelf locations. Ensure and help manage the branches equipment footprint in new and rental equipment. Provide strong, positive, and proactive leadership to all members of the Branch Team. Coach, mentor, and encourage all Team Member's to be successful. Lead Team Members to work cooperatively while encouraging enthusiasm, loyalty, and creativity. Demonstrating enthusiastic abilities to bring energy to the performance of a task. Value and respect diversity, interacting sensitively with others, and within teams; acknowledging the feelings and responding to the concerns of all Leaders and/or Team Members; and recognizing the potential contributions of all Leaders and/or Team Members. Demonstrating honesty/integrity/respect first—the ability to be seen as credible in the workplace. Demonstrating reliability, dependability, and trustworthiness in the workplace.

SKILLS AND QUALIFICATIONS

•Ability to perform basic math P&L experience Understanding how the financial performance of one department contributes to the success (or failure) of the overall organization or other departments. Good analytical ability to gather and interpret technical information and to develop, recommend, and implement solutions Exceed customer expectations Identify customer and/or internal partner requirements and expectations as standards to be surpassed Ability to interact with customers in a friendly and helpful manor Communicate ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using a style of communication that is appropriate to the situation and people being addressed. Strong active listening skills Ability to communicate and understand instructions, both verbal and written, in English A collaborative team player able to partner with others to achieve business outcomes concerned with the team success as well as individual performance Fostering collaboration at every level of the organization Supervisory/management/mentor experience Exceptional leadership and interpersonal skills are must haves Leadership ability to lead effectively in a demanding, fast paced, team environment Possess the ability to motivate others to achieve positive results Portray a professional appearance and set expectations for associates in accordance with the Company Dress Code Policy Ability to engage and lead Associates to achieve company goals The physical demands of this role require bending, twisting, reaching, pulling, squatting, crouching, lifting 40-50 pounds or more, and working indoors/outdoors at varying temperatures when required by the job. Ability to stand/walk for the duration of a scheduled shift Ability to tolerate dust and cleaning agents during routine housekeeping duties Ability to climb a ladder to retrieve items from overhead racking and storage areas Continuous improvement through trainings, certifications, and education A strong work ethic that demonstrates accuracy, practices organization, and strives for attention to details Ability to function in a hectic work environment with occasional periods of high stress Makes good decisions and takes actions that demonstrate a will to win in the marketplace Demonstrates ability to be self-motivated and take initiative Solution orientated, decisive by nature Ability to make decisions to improve business results based on data available Work proactively and quickly as challenges demand Ability to plan ahead is essential Ability to demonstrate sound business influencing and negotiation skills. Must be able to be flexible with your work schedule to cover the needs of the business/ability to work longer hours (very infrequently) Must have valid driver's license in good standing Vision corrected within normal limits Ability to perform intermediate computer functions Ability to work all assigned work schedules and comply with all time and attendance policies

EDUCATION/JOB HISTORY

•College degree or some coursework preferred Three to five years of manager experience in the Parts, Sales, Service and or Rental business including automotive and or heavy equipment Understanding and knowledge of construction equipment preferred

COMPENSATION

•$80,000•95,000 a year/ plus performance bonus potential Starting rate of pay may vary based on factors including, but not limited to, education, training, and/or experience Bi-weekly pay

SCHEDULE

•Monday through Friday 7:30am to 5:30pm No weekends No evenings

WORK LOCATION

•Brewster, NY

BENEFITS

•401K Retirement Savings with company match Medical, Dental, Life, Vision, and Long-Term Disability Insurance Paid Time off Sick leave Employee discounts Educational reimbursement Employee assistance program The above description is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws. Vermeer North Atlantic is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 609-267-6600. All other applications must be submitted online through indeed job postings.

Job Type:

Full-time Pay:

$80,000.00•$95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

License/Certification:

Driver's License (Preferred) Ability to

Commute:

Brewster, NY 10509 (Preferred)

Work Location:

In person