Published:

7/1/2026\nRetail Store Manager + | Full time Assistant Branch Manager\nReports to: Branch Manager Sign-on bonus: $1,000 (see details below)\n

FLSA Status:

Non-Exempt |

Supervisory Role:

Yes About the Assistant Branch Manager Role Join Our Dynamic Banking Team and Lead with Excellence! Are you a motivated leader with a passion for delivering exceptional customer service and driving branch success? We are seeking a highly skilled and dedicated Assistant Branch Manager to support our Branch Manager in orchestrating the seamless operation of our branch, fostering a trusted environment, and elevating the customer experience. This pivotal role offers the chance to influence our community's financial well-being and grow professionally within a reputable institution. As the Assistant Branch Manager, you will be the vital right hand to our Branch Manager, overseeing daily operations, supervising staff, and ensuring our branch functions with efficiency, security, and warmth. Your expertise in residential mortgages, IRA services, and personal banking products will empower you to deliver tailored solutions that meet our clients' needs.

Key Responsibilities Operational Leadership:

Stepping into the Branch Manager's shoes during their absence, managing staff, and maintaining smooth day-to-day operations.\n

Team Supervision:

Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.\n

Branch Branding & Growth:

Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.\n

Customer Engagement:

Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.\n

Compliance & Accuracy:

Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.\n

Performance & Standards:

Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.\n

Professional Development:

Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Qualifications Required High School Diploma or equivalent\nProven supervisory and leadership experience\nStrong customer service background\nCash handling expertise\nExcellent verbal communication skills\nFluent in English; bilingual a plus\nAccess to reliable transportation\nWell-organized and adept at managing multiple priorities\nTeam-oriented with the ability to thrive in collaborative environments\nAbility to lift 10-20 lbs., stand for extended periods. Preferred Bachelor's degree.\nPrevious banking or financial services experience\nFamiliarity with residential mortgages, IRA services, and personal banking products Schedule Full-time position with hours aligned to branch operations:

Mon-Fri:

8:30 AM - 5:00 PM\n

Sat:

8:30 AM - 12:00 PM (rotating schedule)\n

Sun:

Closed Employees may need to remain 15-30 minutes after closing. Occasional evening and weekend work may be required. Occasional travel for training, meetings, or branch support.

Sign-On Bonus Disclosure:

Employees must remain actively employed and in good standing to receive each installment of the sign-on bonus.\n$250 on first paycheck, $250 on September 1, 2026 and $500 on January 1st, 2027.\nIf employment is terminated voluntarily or involuntarily before payout milestones are met, any unpaid portion of the bonus will be forfeited.\nTrustco Bank reserves the right to modify or discontinue this program at any time.\nThis bonus applied only to external candidates hired into eligible manager-level positions.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion
Recruitment, advertising or solicitation for employment
Treatment during employment
Rates of pay or other forms of compensation
Selection for training, including apprenticeship
Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

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Assistant Branch Manager - Westchester County, NY